Strategic Account Manager

About Feathery
Feathery automates data intake workflows for enterprise companies across financial services, including insurance and wealth management. Customers use Feathery to power mission-critical workflows like underwriting, client onboarding, account openings, and more.
With rapid revenue growth and increasing enterprise adoption, we’re scaling our go-to-market team to deepen relationships with our most strategic customers and expand our footprint within key accounts.

Why We’re Hiring
As Feathery grows, our largest customers are expanding their usage across workflows, teams, and business units.
We’re hiring a Strategic Account Manager to own and grow our most important enterprise relationships. This role is ideal for someone who thrives in complex account environments, enjoys building executive relationships, and can drive both retention and expansion in a consultative, high-touch setting.
You’ll play a key role in shaping how we manage and grow enterprise accounts, while directly influencing revenue and long-term customer success.

About the Role
This is a high-ownership role that blends:
Strategic account management and relationship ownership

Revenue growth through expansion and renewals

Cross-functional collaboration with Solutions Engineering, Product, and Leadership

Customer strategy, planning, and execution

You’ll act as the quarterback for your accounts — ensuring customers achieve meaningful outcomes while identifying opportunities to expand Feathery’s impact across their organization.

What You’ll Do
Account Ownership & Growth
Own a portfolio of strategic enterprise accounts, with responsibility for retention, expansion, and overall success

Identify and drive expansion opportunities across workflows, teams, integrations, and business units

Lead renewal and commercial conversations, including pricing, contract negotiations, and multi-year agreements

Accurately forecast expansion and renewal revenue within your accounts

Executive Relationship Management
Build and maintain strong relationships with executive stakeholders across business, operations, and technology

Act as a trusted advisor, aligning Feathery’s capabilities to customer goals and strategic initiatives

Maintain a deep understanding of customer environments, workflows, and priorities

Customer Strategy & Collaboration
Develop and execute account plans aligned with customer outcomes and Feathery’s growth strategy

Partner closely with Solutions Engineering to ensure successful onboarding, adoption, and value realization

Collaborate with Product and Engineering to represent the voice of the customer and influence roadmap priorities

Support key customers at industry events, conferences, and on-site engagements (quarterly travel expected)

Cross-Functional Leadership
Work across Sales, Solutions Engineering, Product, and Leadership to drive account success

Help define and scale Feathery’s enterprise account management motion and best practices

Contribute to strategic initiatives that improve customer retention and expansion

About You
7+ years of experience in enterprise SaaS sales, account management, or strategic account roles

Proven track record of growing enterprise accounts through expansion and renewals

Experience managing complex, multi-stakeholder organizations

Strong executive presence and ability to build trust with senior stakeholders

Experience closing and expanding $100k–$1M+ ARR deals, including multi-year agreements

Strategic thinker with the ability to connect customer outcomes to commercial opportunities

Highly collaborative and comfortable working cross-functionally

Strong problem-solving skills with a focus on delivering measurable business impact

Builder mindset with excitement to help define and scale a new function

Bonus
Experience in financial services (insurance or wealth management)

Experience supporting enterprise customers in regulated industries

Familiarity with workflow automation, integrations, or data platforms

Experience in a high-growth B2B SaaS environment

What We Offer
Competitive compensation and equity

HRA health plan

Unlimited PTO

Retirement: 401(k) plan

A supportive, low-ego team that values ownership and growth

Company offsites to connect and recharge

If you’re excited about building deep customer partnerships and driving meaningful expansion within enterprise accounts — we’d love to meet you.

Feathery is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected characteristic. We’re committed to building an inclusive team and provide reasonable accommodations upon request.