Strategic Partnerships Operational Specialist

The Strategic Partnerships Operational Specialist serves with the Strategic Partnerships team by driving operational excellence across events, sponsorship coordination, tech platforms, data management, project management, and cross-functional execution.  This role is ideal for a highly organized, systems-minded, execution-oriented individual who thrives in fast-moving environments, enjoys coordinating multiple moving parts, and creates scalable operational consistency that frees relationship leaders to focus on donors and partnerships.  This position plays a critical operational function within Strategic Partnerships.  They will be passionate about the vision and mission of AL and develop the character and competence necessary to contribute to partnership excellence for their scope.  

Important Details

Full time, 40 hours per week. 

Job is remote but must be able to join regular calls in CST.

Ability to travel for events is a must.

Operations, project management, event management, nonprofit operations, donor development operations, or organizational coordination experience strongly preferred.

Experience with Hubspot, Happily, Site Stacker, Asana, and CRM/event management systems strongly preferred.

Experience in customer service, recruiting, marketing or business operations role.

Experience with Microsoft office products, with proficiency in Hubspot and Asana.

Key Responsibilities

1. Event & Experience Operations

Own operational execution of Strategic Partnerships events and donor experiences from planning through follow up

Manage:

Event timelines

Secure and coordinate with the venue

Find, secure, and coordinate with vendors (you are managing the vendors and also finding and securing the vendors)

Registration systems

Materials

Event operational plans (getting volunteers, coordinating the help that night, coming up with itinerary….)

Coordinate onsite operational execution for key events as needed and troubleshoot operational issues in real time

Help shape scalable operational consistency across events and experiences

2. Sponsorship Operations & Coordination

Coordinate sponsorship workflows, tracking, invoicing, fulfillment, recognition of sponsors (i.e. printed material, emails, emcee…), and operational follow-through

Support relationship owners by ensuring sponsor commitments are executed with excellence and own the relationships/ “ask” that aren’t owned by others

Maintain sponsorship processes and operational visibility across systems inside Happily/HubSpot and related systems

Assist with annual sponsor planning, coordination, and reporting

3. Happily, HubSpot & Systems Administration

Shadow operational lead for Happily implementation and own ongoing administration (i.e. annual set up for events and sponsorships and individual event execution)

Provide requirement to IT to update/fix bugs in HubSpot (i.e. dashboard, work flows, reporting) and Site Stacker

Partner with IT to execute data management activities in Site Stacker (i.e. contact merges, coordinator giving page exceptions)

Partner with IT and SP leadership to improve systems and operational efficiency

4. Data & Operational Process Management

Maintain operational hygiene and consistency across tech platforms

Manage the Strategic Partnership section of the national operation plan, including timelines, task coordination, and follow-through, in partnership with the Strategic Partnerships team

Create and maintain checklists, templates, operational processes and Lifer Hub documentation

5. Champion Internal Collaboration and Represent Apartment Life

Work cross-functionally with other departments to ensure every engagement opportunity supports the mission and reflects organizational priorities.

Represent Apartment Life with excellence at events, in community settings, and as an active participant of the Strategic Partnership Team and CORE Team.

Success Factors

Model Apartment Life's core values and adhere to growth best practices.

Collective performance of the strategic partnerships team as measured through ministry partner touches and development goals.

Competencies

The physical and mental competencies necessary to execute the requirements and be successful in this role are:

Highly organized and execution-oriented

Strong operational and project management instincts

Systems-minded with excellent follow-through

Comfortable coordinating cross-functional operational workflows

Comfortable coordinating multiple priorities simultaneously

Strong relational, communication and cross-functional collaboration skills

Able to anticipate operational needs and proactively solve problems

Thrives in a fast-paced, relational, mission-driven environment, remaining calm under pressure