<strong>Join Our Team: Customer Care Agent - Remote</strong>
Be part of a dynamic team and drive change with Valvoline as a 100% Remote Customer Care Agent! We're seeking humble, hungry, and smart individuals to shape the future of mobility. As a leader in automotive preventive maintenance, we're committed to creating a welcoming workplace that fuels personal and professional growth.
The Opportunity
We're on the hunt for talented Customer Care Agents to join our team remotely. You'll deliver world-class customer service, build strong relationships, and be part of a collaborative environment that invests in your growth and success. Enjoy a competitive salary, benefits, and opportunities for advancement.
What You'll Achieve
- Deliver exceptional customer service via phone in a high-volume contact center environment
- Build and maintain solid customer relationships, handling inquiries and de-escalating concerns
- Multi-task using proprietary software programs to track and document calls
- Utilize research skills to troubleshoot customer issues
- Provide proactive communication to internal and external customers via call and email
- Maintain productive relationships with peers through positive teamwork
- Work with customers to identify automotive maintenance needs
- Perform other duties as assigned
What You'll Need to Succeed
- High School diploma or equivalent
- Authorized to work in the US
- At least one year of customer service experience or call center experience
- Strong computer skills, proficient in Excel, Word, Outlook, CRM software
- Excellent communication skills, both verbal and written
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
What We Offer
- Competitive salary: $18.65/hour
- Incentive opportunity*
- Paid training
- Comprehensive health insurance plans (medical, dental, vision)
- 401(k)
- Paid vacation and holidays*