**Student Customer Service Coordinator – Recreational Facilities at arenaflex**

Join the arenaflex team as a Student Customer Service Coordinator in our Recreational Facilities department. As a key member of our team, you will play a vital role in ensuring the safety and well-being of all patrons while maintaining a positive and approachable demeanor. This is an excellent opportunity to gain valuable customer service experience, develop your communication skills, and contribute to creating a welcoming environment for students, faculty, and staff.

**About arenaflex**

arenaflex is a major public university with a small college feel, committed to creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester, and Luxembourg. Our faculty, staff, and student employees are the fuel that drives arenaflex, and we value their contributions toward the Miami experience. With a main campus located in Oxford, Ohio, 35 miles north of Cincinnati, and regional campuses in Hamilton, Middletown, and the Voice of America Learning Center in West Chester, Ohio, arenaflex offers a unique blend of academic rigor and community engagement.

**Job Summary**

As a Student Customer Service Coordinator, you will be responsible for providing exceptional customer service to patrons, ensuring their safety and well-being, and maintaining a clean and safe environment for all. This role requires a positive and approachable demeanor, excellent communication skills, and the ability to work effectively in a fast-paced environment.

**Key Responsibilities**

* Greet patrons and guests, ensuring their safety and well-being
* Assist customers with various questions and problems in customer service areas
* Perform basic cleaning responsibilities, including trash, equipment, and laundry
* Special event set-up and operations
* Maintain a clean and safe environment for all patrons by completing assigned shifts, duties, and enforcing facility policies
* Serve as a first responder to accidents within the building
* Find a substitute when unavailable and complete assigned duties

**Minimum Qualifications**

* Current American Red Cross CPR for the Professional Rescuer, AED, and Standard First Aid certifications or obtained within the first 30 days of employment
* BBP Certification obtained within the first 30 days of employment

**Essential Skills and Competencies**

* Excellent communication and interpersonal skills
* Ability to work effectively in a fast-paced environment
* Positive and approachable demeanor
* Ability to maintain a clean and safe environment
* Basic cleaning responsibilities, including trash, equipment, and laundry
* Special event set-up and operations
* Ability to serve as a first responder to accidents within the building
* Ability to find a substitute when unavailable and complete assigned duties

**Preferred Qualifications**

* Previous customer service experience
* Experience working in a recreational or fitness setting
* Ability to work a variety of shifts, including evenings and weekends
* Ability to lift up to 25 pounds

**Career Growth Opportunities and Learning Benefits**

As a student employee at arenaflex, you will have opportunities to develop your skills and knowledge in a variety of areas, including customer service, communication, and teamwork. You will also have access to a range of benefits, including:

* Competitive pay rates
* Opportunities for advancement and career growth
* Professional development and training opportunities
* A supportive and inclusive work environment
* Access to a range of campus resources and services

**Work Environment and Company Culture**

arenaflex is committed to creating a welcoming and inclusive environment for all students, faculty, and staff. Our campus is a vibrant and diverse community, with a range of cultural, recreational, and educational opportunities available. As a student employee, you will have the opportunity to contribute to this community and develop your skills and knowledge in a supportive and inclusive environment.

**Compensation, Perks, and Benefits**

arenaflex offers a competitive pay rate for student employees, as well as a range of benefits and perks. These include:

* Competitive pay rates
* Opportunities for advancement and career growth
* Professional development and training opportunities
* A supportive and inclusive work environment
* Access to a range of campus resources and services

**How to Apply**

If you are a motivated and enthusiastic individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and a cover letter to (mailto:silikorj@miamioh.edu).

**Equal Opportunity/Affirmative Action Statement**

arenaflex is an Equal Opportunity/Affirmative Action employer, committed to creating an inclusive and effective teaching, learning, research, and working environment for all. We encourage applications from minorities, women, protected veterans, and individuals with disabilities.

**Reasonable Accommodations**

arenaflex is committed to providing reasonable accommodations for individuals with disabilities. If you require a reasonable accommodation to apply for this position, please contact ADAFacultyStaff@miamioh.edu or 513-529-3560.

**Diversity Statement**

arenaflex is committed to creating an inclusive and effective teaching, learning, research, and working environment for all. For more information on arenaflex's diversity initiatives, please visit the Office of Transformational and Inclusive Excellence webpage.

**Clery Act**

arenaflex is committed to maintaining a healthy and safe living, learning, and working environment. For more information on arenaflex's Annual Security & Fire Safety Report, please visit the Miami University Police Department website.

**Labor Law Posters**

arenaflex is committed to providing a safe and healthy work environment. For more information on arenaflex's labor law posters, please visit the Labor Law Posters webpage.

**About arenaflex**

arenaflex is a major public university with a small college feel, committed to creating environments for learning excellence and providing career opportunities in Oxford, Hamilton, Middletown, West Chester, and Luxembourg. Our faculty, staff, and student employees are the fuel that drives arenaflex, and we value their contributions toward the Miami experience.

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