Supervisor, Charge Capture

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
 
** This is a Fully Remote Opportunity within the United States**
The Supervisor, Charge Capture plays a critical role in ensuring accurate and timely charge entry across the CAP sites. This leader oversees a team of charge capture specialists and is responsible for driving productivity, maintaining high-quality standards, and implementing best practices that align with organizational goals.

The Supervisor is responsible for identifying trends impacting charge capture and communicating with the sites supported. The Supervisor must be capable of mentoring the team while setting an example consistent with COH mission, vision, value and bond. The Supervisor must have strong understanding of CPT/HCPCS and CMS/payer billing guidelines.

Reporting to the Senior Revenue Integrity Manager, this role is pivotal in optimizing revenue cycle performance and compliance. As a successful candidate, you will:
Team Leadership and Oversight

Supervise and mentor a team of charge capture professionals across multiple facilities

Monitor daily operations to ensure timely and accurate charge entry

Conduct regular performance reviews and provide coaching for continuous improvement

Operational Excellence

Develop and implement standardized workflows, policies, and procedures for charge capture

Establish productivity benchmarks and quality metrics to measure team performance

Collaborate with clinical and financial departments to resolve charge discrepancies

Quality and Compliance

Ensure adherence to regulatory guidelines and internal audit standards

Perform routine audits to identify trends, gaps, and opportunities for improvement

Partner with Revenue Integrity leadership to support compliance initiatives

Reporting and Communication

Provide regular updates to the Senior Revenue Integrity Manager on team performance and operational issues

Prepare and present data-driven reports on productivity, quality, and charge capture outcomes

Serve as a liaison between charge capture staff and other departments

Participates in yearly budget preparation for the sites supported

Other duties as assigned

Your qualifications should include: 
 
Must have high school diploma/GED

3 year Charge Capture or Coding experience in Hospital or Physician healthcare setting and 2 years of lead/supervisory experience

Preferred:
Associates degree in field is desirable

BA/BS degree Preferred

Epic Revenue Integrity, Hospital and/or Professional Billing (Resolute)

Training Courses in Strategic Pricing, Billing and Regulatory Compliance, Revenue Cycle

Prior Supervisory experience or demonstrated experience leading teams or initiatives is required

Must have 3+ years of Charge Capture/Revenue Cycle experience in a hospital or physician healthcare setting

 
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, please CLICK HERE.