Supervisor - Data Services -- Remote

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready.  We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture. 

Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we’re proud of the fact that our employees share that commitment.  

We have been recognized as a “Best Places to Work” in Arkansas, Florida, and Hawaii. You’ll be rewarded with opportunities for personal and professional development and opportunities for advancement.  This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.   

Check out how we make a meaningful difference in the lives of others! 

https://player.vimeo.com/video/518665804  

What We Offer You: 

A culture that values employees and celebrates, empowers, and inspires a diverse workforce

Outstanding and affordable benefits package

PTO provided at date of hire

11 paid holidays

401(k) with up to 6% match; fully vested from day 1

Remote opportunities with company-provided equipment

Team-oriented, collaborative group of peers

Career advancement opportunities

Tuition Reimbursement

Employee Assistance Program

Inclusion Council and Employee Resource Groups

Recharge Days and Volunteer Time Off

This is a remote position.  

Life Takes You Places!  Are you ready to join us? 

The base salary range for the Supervisor - Data Services is $87,000 - 160,000. Actual salaries will vary by geographic location and are based on factors such as candidate’s qualifications, experience, skills, competencies, and company tenure & equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.

Supervisor - Data Services Overview

Supervises the day-to-day work performed by the Data Services team, with a focus on Data Engineering, BI Reporting, and Data Operations / Production Support. This is a hands-on leadership role responsible for work planning, team execution, and operational reliability of data pipelines, data stores, and reporting deliverables. Partners closely with IT and business stakeholders to deliver trusted data products and analytics while embedding data management and data governance best practices (metadata, lineage, data quality, access controls, and standards) into delivery and operations. Responsible for ensuring corporate data assets and reporting outputs supported by the team align with IT policies, security requirements, and applicable regulatory requirements (e.g., HIPAA, Sarbanes-Oxley).

Essential Duties:

Supervises day-to-day execution across Data Engineering, BI Reporting, and Data Operations / Production Support; assigns work, balances priorities, and removes blockers

Participates in technical planning for data platform, database, and reporting initiatives; translates roadmap items into executable work

Evaluates operational data and reporting needs; partners with stakeholders to gather requirements and recommend solutions

Plans and tracks delivery for planned and ad hoc work (work requirements, sequencing, estimates, and status reporting)

Provides technical direction (standards, troubleshooting, work procedures) and supports code/solution reviews and operational readiness

Makes recommendations regarding priorities, operational improvements, and data service practices that influence outcomes for the broader functional area

Leads incident response for data pipelines and reporting: triage, root cause analysis, corrective actions, and documentation

Oversees production support practices (monitoring/alerting, deployments, scheduled jobs, runbooks) to meet reliability and SLA expectations

Evaluates and helps implement new data tools/solutions; supports integration of new technologies and initiatives (readiness, migrations, knowledge transfer)

Ensures adoption of data governance and data management practices (metadata, lineage, data quality monitoring, access controls, and reporting governance)

Ensures data and information security practices are followed, including least-privilege access and secure handling of sensitive data (e.g., PHI)

Ensures work is performed in accordance with company policies, department procedures, and established technical standards; reinforces consistent execution across the team

Coordinates work intake and delivery with customers, vendors/Partners, and other IT teams; communicates status, risks, and dependencies

Monitors individual and team performance (timeliness, quality, and SLA adherence); provides feedback, coaching plans, and follow-up to close performance gaps

Performs other related duties and responsibilities as assigned

Required Knowledge, Skills, and Abilities:

Knowledge of data engineering concepts and practices (data integration, ETL/ELT, scheduling/orchestration, reliability, and operational support)

Knowledge of BI/reporting concepts, including semantic layers, report development lifecycle, and supporting consistent metric definitions

Working knowledge of data management and data governance practices, including metadata, lineage, data quality, stewardship, and reporting governance

Ability to lead day-to-day work delegation, prioritize competing demands, and coordinate delivery across multiple workstreams

Strong customer partnership skills, including requirements clarification, expectation setting, and communicating status/risks clearly

Strong analytical and problem-solving skills, including incident triage, root cause analysis, and preventive improvement mindset

Understanding of security, compliance, and data protection expectations (e.g., HIPAA/PHI, regulatory reporting, retention, appropriate access controls)

Strong verbal and written communication skills and ability to collaborate effectively with technical and non-technical stakeholders

Understanding of project delivery practices and basic project management concepts (planning, sequencing, dependencies, and milestones)

Required Education and Experience:

Bachelor's Degree. May substitute equivalent work experience or demonstrated competency for education

3 – 5 years’ experience as a Team Lead

7+ years IT experience, with 5 of those years focusing on building large scale application development and application system design

Experience managing customer requirements or demands

Or, equivalent military experience

Preferred Education and Experience:

Master’s Degree in Computer Science or related technical field

Experience leading or serving as a team lead in one or more areas: data engineering, BI/reporting, or data operations/production support

Experience with a BlueCross BlueShield Plan or other health and/or life insurance-related company

Experience working in regulated data environments and supporting data governance practices (metadata, lineage, data quality, access controls)

Experience with enterprise data warehouse/data repository concepts and supporting large corporate data repositories, reporting, data marts, and analytics consumers

Experience leading project teams including meeting deliverable dates, leading a work team(s) and direct customer contact

Experience managing customer requirements or demands

Working Conditions (Physical Demands):

Normal, no adverse or hazardous conditions

#USAL2