Supervisor, Specialty Pharmacy Support Service

Company
Lumicera
About Us
Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. ._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ______________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range
USD $56,805.00 - USD $68,441.00 /Yr. STAR Bonus % (At Risk Maximum)
7.50 - Pharm, Supvr, AsMgr, SrCSEII, PrgMgr, SrPrgMgr, SrProdMgr
Work Schedule Description (e.g.

M-F 8am to 5pm)
M-F between 8am-7pm CT
Remote Work Notification
ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota,Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming. Overview

Lumicera Health Services is seeking a Supervisor, Specialty Pharmacy Support Services to join our team! 

Under general direction of the Associate Manager, Pharmacy Services, the Supervisor, Specialty Pharmacy Support Services is responsible for managing the day-to-day operations of a team of either Reimbursement or Intake Specialists. This position monitors productivity and performance standards and plans and directs workflow and project assignments. Oversees production volume to ensure service standards are met.

The Supervisor, Specialty Pharmacy Support Services will participate in hiring, training, and evaluation of staff, as well as be responsible for team’s adherence to corporate attendance and employment policies. This individual will work with the Associate Mgr, Pharmacy Service to develop policies, procedures, and the business work plan for the team and recognize and recommend operational improvements. Lastly, the Supervisor will train staff and intervene to help maintain a high level of customer service and meet turn-around time standards.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team? 

Schedule and monitor staff and day to day workflow. Develop employee’s skills, evaluate performance, and provide feedback. Oversees resolution of employee relations. Participate in hiring, training, and evaluation of staff

Develop, track, and monitor employee’s compliance to quality, service, and production standards

Monitor task turnaround time so that internal standards and client performance guarantees are met

Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals

Address staff concerns and day to day operational, system, customer service, quality, and professional issues

Work in production as needed

Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy

Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations and service in cross-functional meeting and projects

Participate in continued quality improvement and quality meetings as necessary

Other duties as assigned

Qualifications

What our team expects from you?

Bachelor’s degree or equivalent experience preferred. Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists

2-5 years’ experience, previous experience in a pharmacy setting preferred

Proficient in Microsoft Outlook, Word & Excel

Strong knowledge of current pharmacy regulations

Participate in, adhere to, and support compliance program objectives

The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?  

Top of the industry benefits for Health, Dental, and Vision insurance 

20 days paid time off 

4 weeks paid parental leave 

9 paid holidays 

401K company match of up to 5% - No vesting requirement 

Adoption Assistance Program 

Flexible Spending Account 

Educational Assistance Plan and Professional Membership assistance 

Referral Bonus Program – up to $750! 

#LI-Remote

Location : Address
Remote
Location : Country
US