**Support Specialist, Chat (Remote) – Empowering Customer Connections at arenaflex**

At arenaflex, we're committed to revolutionizing the way our customers interact with us. As a Support Specialist, Chat, you'll play a vital role in creating seamless communication pathways between our customers and our brand. If you're passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you.

**About arenaflex**

arenaflex is a leading innovator in the industry, dedicated to providing cutting-edge solutions that exceed customer expectations. Our team is passionate about fostering strong relationships with our customers, and we're looking for like-minded individuals to join our mission. As a remote inbound customer service call center role, you'll be an extension of our brand, representing arenaflex's values of politeness, clarity, and concision.

**Key Responsibilities**

As a Support Specialist, Chat, your primary focus will be on:

* Responding to all inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close the sale.
* Proactively making outbound contacts to current and potential customers to identify opportunities to increase tire sale revenues.
* Meeting or exceeding individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to close the sale.
* Listening and learning our products to become a subject matter expert and voice for our brand.
* Effectively managing change related to promotional offerings, new products, technology, processes, and systems.
* Handling inbound live chat sessions from online customers, verifying customer account information and order information.
* Consistently responding to all client questions and comments with correct grammar and punctuation via chat with complete and correct information.
* Processing online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring all customers' needs are met.
* Managing customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up, understanding and resolving customer questions, concerns, issues, and needs, and maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs.
* Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.

**Essential Qualifications**

To succeed in this role, you'll need:

* A minimum of 1 year of contact center experience, with at least 6 months of chat and sales experience.
* Experience with inbound and outbound product and service sales.
* Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center.
* A high school diploma/GED, with an associate's or bachelor's degree or equivalent experience preferred.
* Proven ability to help customers and provide customer service.
* Adaptability and dependability, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
* Clear and concise written and oral communication skills, with the ability to address customer needs through written and oral mediums.
* Technical savvy and ability to learn and navigate computer systems.
* Ability to quickly build and develop open, honest, and friendly rapport with customers to move through and solve customer challenges.
* Bilingual ability to fluently speak and write in Spanish is a bonus.
* Prior experience in the tire or automotive industry is a bonus.
* Prior experience working in a remote environment is a bonus.

**Working Hours and Schedule Details**

* Closed Thanksgiving Day and Christmas Day.
* Holiday blackout period: November 24th through December 31st.
* Support specialist schedules vary based on business need.

**Working Conditions and Physical Effort**

* Ability to sit for long periods of time.
* Talking through the computer for many meetings and one-to-one conversations.
* Continuous viewing of a computer monitor and data entry.
* Travel as necessary (