System Engineer III, Endpoint & Security Delivery/Information Solutions (Remote)

Job Description Summary
The System Engineer III reports to the Manager, Endpoint Delivery & Security in support of MUSC’s academic, research, and healthcare missions. Under general supervision, the System Engineer III possesses a deep technical understanding of configuring, optimizing, and securing Citrix technologies and their underlying server infrastructures. This role is responsible for designing, implementing, supporting, and fully managing a complex enterprise Citrix infrastructure, constructing and maintaining multiple end-to-end environments to facilitate scalable application and virtual desktop delivery to a diverse range of endpoints.

The ideal candidate will proactively identify opportunities for infrastructure improvement, scoping and executing advanced automation to maximize the efficiency and reliability of the endpoint delivery architecture.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type​
Regular
Cost Center
CC002313 SYS - IS Identity Endpoint Delivery & Security
Pay Rate Type
Salary
Pay Grade
Health-30
Scheduled Weekly Hours
40
Work Shift

Job Description
The System Engineer III reports to the Manager, Endpoint Delivery & Security in support of MUSC’s academic, research, and healthcare missions. Under general supervision, the System Engineer III possesses a deep technical understanding of configuring, optimizing, and securing Citrix technologies and their underlying server infrastructures. This role is responsible for designing, implementing, supporting, and fully managing a complex enterprise Citrix infrastructure, constructing and maintaining multiple end-to-end environments to facilitate scalable application and virtual desktop delivery to a diverse range of endpoints.

The ideal candidate will proactively identify opportunities for infrastructure improvement, scoping and executing advanced automation to maximize the efficiency and reliability of the endpoint delivery architecture.

Key Responsibilities
Infrastructure Design & Management: Architect, deploy, and fully manage enterprise Citrix environments utilizing Citrix Virtual Apps and Desktops (CVAD), Citrix Provisioning Services (PVS), Machine Creation Services (MCS), NetScaler (ADC) configuration, and StoreFront Services.

Automation & Optimization: Identify, scope, and execute automation opportunities (such as PowerShell scripting) to streamline image deployments, configuration updates, and routine system administration.

Tier-3 Troubleshooting: Evaluate, diagnose, and resolve complex technical issues across virtual desktop and application delivery layers, ensuring high availability for clinical, academic, and research users.

Project Leadership: Take a lead role in technical projects, participate actively in team and project meetings, and provide strategic input on intelligent solutions to improve operational efficiency.

Change Management & Documentation: Generate comprehensive technical documentation, standard operating procedures, and communications to facilitate seamless system changes and mitigate disruption.

Mentorship & Collaboration: Coach, train, and transfer technical knowledge to engineering peers and support staff, maintaining high professional standards and excellent customer service.

Additional Job Description
Required Education/Skills/Work Experience/Certifications:

Education and Core Experience
Degree Option: Bachelor’s Degree and five (5) years of directly related experience in enterprise information technology; OR
High School Option: High school diploma/GED and nine (9) years of experience in enterprise information technology.

Specialized Citrix & Technical Skills
Experience: 5+ years of hands-on experience with the design, implementation, and operational support of enterprise Citrix environments (required).
Technical Depth: Demonstrated background in resolving complex environment-wide issues, performance tuning, and advanced infrastructure troubleshooting.
Soft Skills: Strong interpersonal, analytical, and verbal/written communication skills.

Preferred Certifications
Citrix Certified Associate - Virtualization (CCA-V) or Citrix Certified Professional - Virtualization (CCP-V). (Updated from legacy CCA).
Citrix Certified Professional - App Delivery and Security (CCP-AppDS) or equivalent NetScaler certification.

Physical Requirements 

Mobility & Posture 

Standing: Continuous 

Sitting: Continuous 

Walking: Continuous 

Climbing stairs: Infrequent 

Working indoors: Continuous 

Working outdoors (temperature extremes): Infrequent 

Working from elevated areas: Frequent 

Working in confined/cramped spaces: Frequent 

Kneeling: Infrequent 

Bending at the waist: Continuous 

Twisting at the waist: Frequent 

Squatting: Frequent 

Manual Dexterity & Strength 

Pinching operations: Frequent 

Gross motor use (fingers/hands): Continuous 

Firm grasping (fingers/hands): Continuous 

Fine manipulation (fingers/hands): Continuous 

Reaching overhead: Frequent 

Reaching in all directions: Continuous 

Repetitive motion (hands/wrists/elbows/shoulders): Continuous 

Full use of both legs: Continuous 

Balance & coordination (lower extremities): Frequent 

Lifting & Force Requirements 

Lift/carry 50 lbs. unassisted: Infrequent 

Lift/lower 50 lbs. from floor to 36”: Infrequent 

Lift up to 25 lbs. overhead: Infrequent 

Exert up to 50 lbs. of force: Frequent  

Examples: 

Transfer 100 lb. non-ambulatory patient = 50 lbs. force 

Push 400 lb. patient in wheelchair on carpet = 20 lbs. force 

Push patient stretcher one-handed = 25 lbs. force 

Vision & Sensory 

Maintain corrected vision 20/40 (one or both eyes): Continuous 

Recognize objects (near/far): Continuous 

Color discrimination: Continuous 

Depth perception: Continuous 

Peripheral vision: Continuous 

Hearing acuity (with correction): Continuous 

Tactile sensory function: Continuous 

Gross motor with fine motor coordination: Continuous 

Selected Positions: 

Olfactory (smell) function: Continuous 

Respirator use qualification: Continuous 

Work Environment & Conditions 

Effective stress management: Continuous 

Rotating shifts: Frequent 

Overtime as required: Frequent 

Latex-safe environment: Continuous 

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees