Systems Engineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development.

Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Ready to take your IT career to the next level in Perth? We're on the lookout for a skilled Systems Engineer who thrives on solving complex technical challenges and delivering top-tier support.

What is the role 

We’re looking for an experienced Systems Engineer to join our Perth-based Service Delivery team. This full-time role is office-based during standard business hours (Monday to Friday) and includes participation in an on-call roster and occasional after-hours work as needed.

You’ll provide technical support across infrastructure, networking, cloud platforms, and end-user systems, while also contributing to ongoing maintenance and project delivery. Working closely with both clients and internal teams, you’ll help ensure reliable, secure, and high-performing IT environments.

What You’ll Be Doing

Providing remote and onsite support for a variety of client environments

Troubleshooting and resolving hardware, software, and networking issues

Installing, upgrading, and configuring IT infrastructure (on-prem and cloud)

Acting as an escalation point for junior technicians

Collaborating with clients to understand technical needs and deliver tailored solutions

Monitoring systems, responding to alerts, and managing incidents in line with SLAs

Documenting technical procedures, solutions, and project work

Liaising with vendors when required

Recommending and supporting implementation of new technologies

Contributing to ongoing improvement and automation initiatives

Keeping your technical knowledge up to date through self-study and training

Who we are looking for 

Strong Communication SkillsDemonstrated ability to communicate effectively with both internal teams and external stakeholders. Written and verbal communication skills must be to a high standard.

Self-ManagementProven track record of working independently while maintaining high productivity and accountability.

Technical Proficiency (Intermediate Level or Higher)Candidates must possess hands-on experience and working knowledge in the following areas:

Microsoft 365 (M365) – administration and support

Microsoft Security Solutions – management & support

Networking – preferably with Cisco Meraki technologies

Backup Solutions – ideally Veeam or similar platforms

Server Infrastructure – both on-premise and cloud-based, including:

Windows Server

Hyper-V

VMware ESXi

End user & desktop devices - administration and support including computers and smart phones

Minimum 5 Years in Technical Support RolesIdeally within a Managed Service Provider (MSP) environment, supporting a diverse range of clients and infrastructure setups.

Multi-Client Support ExposureExperience managing and troubleshooting systems across multiple customer environments, with a strong focus on service delivery and client satisfaction.

Monitoring and MaintenanceProven ability to respond to alerts, perform root cause analysis, and carry out preventative maintenance tasks.

Preferred Qualifications & Certifications

Microsoft Certifications

Microsoft 365 Certified: Modern Desktop Administrator Associate

Microsoft Certified: Azure Administrator Associate

Networking Certifications

Cisco Certified Network Associate (CCNA)

Cisco Meraki Solutions Specialist (or equivalent hands-on experience)

Backup & Infrastructure

Veeam Certified Engineer (VMCE)

VMware Certified Professional (VCP), Microsoft Hyper-V or Nutanix experience 

Desirable Skills

ITIL Foundation Certification (for service management best practices)

Experience interacting with change management processes including writing requests for change

Familiarity with RMM tools and PSA systems such as ConnectWise

Experience physically installing and maintaining networking equipment and other infrastructure at client sites and in a data centre environment 

What we offer

A friendly team environment with a strong technical support network

Broad range of options for training and developing your IT skills

Opportunity to work with the IT industry's latest technologies

Internal career growth for high performers and IT super-stars

Cost price on products from our suppliers

Lunches and snacks provided

Comprehensive Employer Assistance Program

Bonuses and incentives for upskilling

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