Systems Engineer

Lightwave Dental was founded in 2016, is a high-growth company building the group model for the future of the dental industry. Lightwave is passionate about doing things the right way with a tight focus on high quality, core values, and taking care of their people. Lightwave is a dental leadership organization that focuses on partnering, training and developing dentists as the natural leaders of the dental practice.

Lightwave helps dentists launch their careers, supports dentists leading high-growth dental groups, and assists doctors looking to establish their legacy as they transition into retirement. Lightwave is solving the big problems in dentistry: retirement, management, reimbursements, and partnership by providing the benefits of a group while preserving the essence of private practice. Lightwave currently supports over 80 dental offices in 4 states.

For additional information, please visit lightwavedental.com. Follow us on LinkedIn, Facebook, and Instagram. Systems Engineer

Company: Lightwave Dental

Department: Information Technology

Reports To: Sr. Director of Information Technology

Location: Remote (some travel required)

FLSA Status: Exempt

Position Summary:

The IT Systems Engineer will be responsible for designing, implementing, maintaining, and supporting our organization's IT systems. This role requires a strong technical background, excellent problem-solving skills, and the ability to collaborate with cross-functional teams. The ideal candidate will be proactive, detail-oriented, and capable of working in a fast-paced environment. 

Responsibilities:

Database and Backup Management:

Collaborate on migrating and managing practice management databases (SQL/Open Dental) to Microsoft Azure

Co-manage a robust backup ecosystem (Axcient/Azure Backup), ensuring 100% recoverability for both on-premises and cloud assets

System Design and Implementation:

Collaborate with the IT team to design and implement robust, scalable, and secure IT systems

Evaluate and recommend hardware and software solutions to meet business requirements

Infrastructure Management:

Administer and maintain servers, networks, and other IT infrastructure components

Monitor system performance, troubleshoot issues, and optimize system resources

Security and Compliance:

Implement and enforce security measures to safeguard the organization's data and IT assets

Ensure systems comply with industry standards and regulations

Troubleshooting and Support:

Provide technical support to end-users and resolve IT-related issues in a timely manner

Collaborate with the helpdesk team to escalate and resolve complex problems

Documentation:

Create and maintain comprehensive documentation for system configurations, processes, and procedures

Keep documentation up-to-date to facilitate knowledge sharing and training

Collaboration:

Work closely with other IT teams and departments to understand business needs and provide effective IT solutions

Participate in cross-functional projects to ensure seamless integration of IT systems

 Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field

Proven experience as an IT Systems Engineer or similar role

Strong knowledge of system and network administration, including proficiency with operating systems, virtualization, and cloud technologies

Familiarity with security best practices and the ability to implement and manage security measures

Excellent problem-solving and communication skills

 Preferred Skills:

Experience in dental or healthcare environments

Certifications such as MCSE, CCNA, or AWS Certified Solutions Architect

Experience with scripting and automation tools

Knowledge of ITIL framework

In return for providing an excellent employee and patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.