Talent Acquisition Operations and Compliance Manager
Requisition ID: 235258
Locations: Charlotte
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Job Overview
The Talent Acquisition Operations & Compliance Manager will focus on supporting the optimization of our Talent Acquisition operations. This position will lead the process, technology, compliance, and back-office operations of the Talent Acquisition function. The Talent Acquisition Operations & Compliance Manager combines technical, compliance, and teammate management to support our recruiting processes and ensure best-in-class candidate experiences. This role will report directly to the Sr. Manager Talent Acquisition.
Duties & Responsibilities
Management:
• Manages and develops a Talent Acquisition Specialist team through effective coaching, performance management, and training to achieve company goals and deadlines
• Implements continuous improvement methods while maintaining customer focus
• Models company values and encourages team engagement
• Creates and maintains productivity dashboards to monitor KPIs and support hiring demands
• Collaborates with TA Management, Legal, and HR partners to implement training programs for TA Business Partners, Recruiters, and Specialists
• Reviews customer and candidate feedback through surveys to identify improvement opportunities
Technology:
• Oversees vendor relationships and system integrations
• Administers myCAREER tool and coordinates with Talent Systems team on enhancements
• Manages existing technology tools and systems
• Provides input on new tool evaluation and implementation
• Monitors technology vendor costs and partnerships
• Maintains system documentation and user guides
Process:
• Implements and monitors TA branding initiatives across myCAREER site and social media channels
• Coordinates with Marketing & Communications for content development
• Analyzes recruiting metrics and KPIs to identify operational improvements
• Executes process enhancements across the TA lifecycle
• Reviews sourcing and recruiting activities for effectiveness
• Implements improvements based on data analysis and team feedback
• Maintains and updates Standard Operating Procedures (SOPs) for TA processes
Compliance:
• Conducts regular audits of TA compliance requirements
• Monitors background check and onboarding process compliance
• Implements compliance training programs
• Ensures documentation meets regulatory requirements
• Coordinates with vendors to maintain compliance standards
• Reviews diversity-specific metrics and results
Knowledge, Skills, & Abilities
• TA processes and procedures to be used for training and onboarding of TA teammates.
• Working knowledge of compliance requirements including OFCCP, EEOC, Title 7, and local/state employment laws
• Demonstrated experience with recruiting tools, ATS systems, and candidate sourcing technologies
• Ability to document and maintain TA processes and procedures for team training and onboarding purposes
• Experience managing recruitment operations
• Contributes to workforce planning initiatives and supports implementation
• Assists with budget planning and monitoring
• Practical understanding of employment laws to maintain compliance with regulations and corporate policies
• Strong project management skills with ability to coordinate multiple priorities
• Demonstrated problem-solving abilities and analytical skills
• Experience managing and engaging remote team members
• Proven ability to execute operational plans and initiatives
Minimum Qualifications
• Associate’s degree with 3 to 5 years or relevant experience
• Experience with applicant tracking platforms (Workday, SAP SuccessFactors, or similar)
• Strong organizational and project management skills
• Experience with HRIS systems and recruitment platforms
• Demonstrated ability to learn new technology systems quickly
• Strong attention to detail and process orientation
• Demonstrated analytical and critical thinking abilities
• Strong technical and operational capabilities
• Demonstrated proficiency in problem solving and strong communication skills
Preferred Qualifications
• Experience building presentations and training in PowerPoint and Canva
• Strong proficiency with Excel including pivot tables and reporting
• Exceptional customer service skills with ability to build and sustain effective working relationships across functions and levels while establishing credibility
• Strong critical thinking and emotional intelligence with ability to develop actionable recommendations and influence decision-making
• Must be able to work in high-pressure situations with positivity, professionalism and adaptability.
• High sense of urgency and attention to detail
Work Environment
• Office Environment
• This role requires in-person presence at our Corporate Office in Charlotte, NC
• Must be comfortable with an onsite work environment; currently 4 days a week in office with 1 day remote flexibility.
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Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
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