Team / Account Manager - AU Dayshfit, Remote-Philippines

This is a remote position.
Industry: NDIS
Type: Full Time
Rate: 10 AUD/hour

At Scale-X Solutions, we’re looking for a highly organized and people-driven Operations & Account Team Lead to help manage client relationships, oversee daily operations, and support team performance.

This role is ideal for someone with strong leadership and operational experience, preferably from customer service, account management, team leadership, or support operations — with enough sales background to confidently handle client communication and relationship management.

If you thrive in fast-paced environments, know how to keep teams accountable, and can maintain strong client relationships without being overly sales-focused, this could be the perfect fit.

What You’ll Be Doing:

Oversee daily account operations and ensure smooth client servicing

Manage and support a team of Virtual Assistants and/or support staff

Act as the main point of contact for assigned client accounts

Build strong client relationships through proactive communication and problem-solving

Coordinate internal teams to ensure tasks, timelines, and deliverables are met

Monitor account performance, team productivity, and client satisfaction

Handle escalations and provide operational solutions when needed

Identify opportunities to improve processes and client retention

Assist with onboarding new accounts and maintaining long-term partnerships

Collaborate closely with management to ensure operational excellence

What’s In It for You?

Permanent Work From Home

AU Morning Shift

HMO on your first year

Paid Leave Credits

Supportive and collaborative team environment

No commute, no traffic, no unnecessary office stress

Long-term career growth opportunities

What You Need to Bring:

At least 3 years of experience in operations, account management, customer success, or team leadership

Previous experience handling teams in a remote/work-from-home setup is highly preferred

Strong client communication and stakeholder management skills

Background in sales, account management, or client-facing roles is a plus

Ability to multitask, prioritize, and manage multiple accounts/projects

Experience using CRM systems and operational tools

Strong problem-solving, organizational, and leadership skills

Proactive mindset with the ability to work independently

Experience in the NDIS industry is an advantage but not required

We’d Love Someone Who:

Can lead a team while keeping clients happy

Knows how to balance operations and relationship management

Is calm under pressure and solutions-oriented

Takes ownership and genuinely cares about delivering results

Understands that strong operations are what keep clients long-term