Team Lead (Bangalore, KA, IN)
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All F2 and G grade employees can apply. It will be a lateral movement for F2 grade employees and vertical movement for G grade employees.
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Applicants should have completed a minimum tenure of 18 months in the organization and 12 months in their current role as on 01st February 2026.
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Performance rating of CME or above in the last appraisal
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No documented disciplinary issues/PIP in the last 12 months.
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Lead and supervise a Mortgage Servicing team to meet SLA, productivity, and quality targets.
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Manage work queues, daily workflows, and production metrics.
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Maintain daily/weekly, monthly performance and production reports.
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Partner with client partners and in-house team on workflow planning, process improvement, training, and special projects.
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Recommend operational enhancements to improve efficiency and client satisfaction.
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Collaborate with internal teams to ensure smooth operations and timely issue resolution.
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Handle escalations and resolve complex customer or client queries.
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Coach and develop team members while monitoring performance and attendance.
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Bachelor’s degree required
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5 plus years of US Mortgage Servicing experience, preferably in Loss Mitigation/Home Retention
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Flexibility to work night shifts and support extended hours/weekends when required.
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Strong understanding of the US Mortgage processes, especially Loss Mitigation/Home Retention.
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Ability to interpret and work with a variety of mortgage servicing documents.
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Excellent verbal and written communication skills for client/vendor interactions.
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Demonstrated leadership, customer service, and negotiation skills.
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Strong analytical and decision-making abilities with attention to detail.
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Proficiency in data analysis and reconciliation as needed.
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Ability to manage multiple priorities in a deadline-driven environment.
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Proficient in MS Office and capable of working effectively in collaborative, team-oriented environments
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HR Screening
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Personal Interview