Team Member, Closing Agent Vendor Management

Overview

Are you ready to take your career to the next level?  If you are motivated and passionate about beginning a career in our industry, you will enjoy being a valued member of the Vendor Management team.  This position carries the primary responsibility of maintaining a compliant vendor database while working closely with vendors to resolve concerns and discrepancies.  If you proudly consider yourself a detail oriented, efficient and organized worker, consider joining ServiceLink, a company committed to providing the training which will support our employees in reaching their full potential of advancement.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will…

Recruit new qualified vendors to be added into the database

Maintain professional relationships with vendors

Update county coverage area, products and fees

Review performance and quality of vendors

Communicate with vendors regarding performance and quality

Work with vendors to ensure adherence to ServiceLink processes and expectations

WHO YOU ARE

You possess …

Basic Excel knowledge

Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements

Excellent customer service and communication skills

The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients

A penchant for excellence. You will use your strong attention to detail to maintain our quality standards

The ability to work independently and as a part of a team

Responsibilities

Proficiency using ServiceLink operating systems and internal search engines

Adhere to company policies and procedures

Maintain professional relationships with vendors

Make necessary updates to vendor profiles, as needed

Update county coverage area, fees, products and base schedule information for vendors, as needed

Assist vendors with using ServiceLink applications, such as EXOS, including assisting with download and use of ServiceLink mobile apps

Monitor vendors for overall performance and counsel, as necessary

Recruit new qualified vendors to be added into the database

Help seek resolution to any billing/payment inquiry

Maintain team folders

Ability to assist vendors with all aspects of their daily work, as needed

Meet production goals and accuracy requirements

Follow up for appointment updates and other vendor-related task, as needed

Answer incoming phone calls

Work directly with other internal departments, as needed

Perform all other duties as assigned

Qualifications

High School diploma or equivalent required

Basic Excel knowledge (VLookup, Formulas, Pivot Tables is a plus but not required)

Detail oriented, efficient and organized

Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements

Must be able to work overtime if needed

Must be able to multi-task

Knowledge of basic functions of a smartphone