Technical Client Success Manager

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Job Title: Technical Client Success Manager
Location: Remote

Time Zone: U.S. Eastern Time (EST), Mon–Fri, 9AM–6PM

Reports To: Executive Leadership

Role Overview
The Technical Client Success Manager owns the end-to-end client experience for a tech-enabled podcast production and distribution platform serving B2B service providers. This role blends relationship management with technical fluency, requiring someone who can confidently engage with clients, understand technical workflows, and translate business goals into scalable, tech-driven solutions. The ideal candidate has experience in SaaS environments, understands basic coding concepts, and thrives in fast-paced, client-facing roles.

Key Responsibilities
Serve as the primary technical and strategic point of contact for assigned client accounts

Understand client goals and map them to platform capabilities, workflows, and deliverables

Support technical discussions, including light troubleshooting, data interpretation, and integrations

Lead structured onboarding experiences using clear documentation, visuals, and walkthroughs

Monitor account health, proactively identify risks, and drive retention and expansion opportunities

Collaborate with operations, production, and leadership to ensure timely, accurate delivery

Maintain detailed records and workflows within HubSpot or similar CRM tools

Required Qualifications
2–4 years of experience in client success, account management, or customer-facing SaaS roles

Working understanding of coding concepts, including SQL and Python (ability to read, interpret, or discuss—not necessarily build from scratch)

Prior experience working for a tech or SaaS company

Non-negotiable: Proven prior remote work experience, fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies. Applications without this experience will not be considered.

Strong written and verbal English communication skills

Highly organized, process-driven, and comfortable managing multiple accounts

Preferred Qualifications
Experience with marketing agencies or marketing technology platforms

Familiarity with APIs, automations, or data workflows

Exposure to podcasting, content marketing, or B2B services

Tools & Technology
HubSpot or Go High Level

Slack, Zoom, Calendly

SQL, Python (conceptual/working knowledge)

Zapier or similar automation tools

Please NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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