Technical Guide & Training Content Specialist

Department: Training 
Location: Remote 
Reports to: Training Manager

Position Overview
We are seeking a detail-oriented and highly organized Technical Guide & Training Content Specialist to support our Training Department. This role will be responsible for developing, maintaining, and standardizing user guides, process documentation, and training materials across all internal systems and newly implemented technologies.
This individual will play a key role in ensuring that employees have clear, accurate, and accessible resources to support onboarding, system adoption, and ongoing operational success.

Key Responsibilities
Develop clear, concise, and user-friendly technical guides, SOPs, and training documentation for internal systems and processes
Partner with cross-functional teams (Operations, BI, Engineering, etc.) to gather requirements and understand workflows
Create documentation for new technology implementations and system updates
Maintain and continuously improve existing guides to ensure accuracy and relevance
Standardize formatting, structure, and organization of all training materials
Translate complex technical processes into easy-to-understand instructions for non-technical users
Support onboarding and training initiatives by providing structured learning materials
Identify gaps in documentation and proactively create resources to address them
Ensure version control and proper storage of all documentation

Qualifications
2+ years of experience in technical writing, training content development, or process documentation
Strong ability to simplify complex information into clear, actionable steps
Experience working with internal systems (e.g., billing platforms, CRM, or operational tools) preferred
Excellent written and verbal communication skills
Highly organized with strong attention to detail
Ability to manage multiple projects and meet deadlines in a fast-paced environment
Proficiency in tools such as Microsoft Office, Google Workspace, or documentation platforms (e.g., Confluence, Notion, SharePoint)

Preferred Qualifications
Experience in healthcare, RCM, or operational environments
Familiarity with system implementation or change management processes
Experience creating visual guides, screenshots, or video-based training materials

Why This Role Matters
This role is critical in ensuring consistency, scalability, and efficiency as we continue to grow and introduce new systems. Strong documentation enables better training, reduces errors, and supports long-term operational success.