Technical Integration Engineer (AMER)
We're looking for a Technical Integration Engineer to join our Technical Operations team in AMER and become the primary technical point of contact for game publishers and studios integrating with Aghanim's platform. You'll guide clients through the entire integration journey from initial technical discussions to successful live deployment.
This is a crucial hands-on (not a project management) role that combines technical expertise, client communication, and cross-functional collaboration with our customer success and engineering teams.
Role Responsibilities
Client Technical Support
Serve as the go-to technical resource for game publishers and studios in the AMER region
Provide expert guidance on API integration, webhooks configuration, SDK implementation, and platform best practices
Troubleshoot integration issues and help clients optimize their implementation
Integration Management
Lead end-to-end game integrations following our comprehensive checklist
Configure Game Hubs and checkout flows in the dashboard
Set up items, pricing, SKUs, stores, and reward/bonus configurations
Validate webhook implementations (item delivery, refunds, disputes, chargebacks, idempotency handling)
Ensure proper analytics setup and news content integration
Testing and Quality Assurance
Test integrations across sandbox and production environments
Identify and document issues with clear reproduction steps
Ensure integrations meet reliability and functional requirements before launch
Technical Documentation
Help maintain and improve integration documentation
Create client-specific guides when needed
Contribute to internal knowledge base and best practices
Go-Live Support
Migrate configurations from sandbox to live
Refine and publish live hub versions
Coordinate final UI/visual review with design team
Support optional features: Loyalty Program, Daily Rewards, LiveOps, News plugin, attribution integrations (Adjust, AppsFlyer, Singular, etc.)
Cross-functional Collaboration
Work closely with Engineering and Customer Success teams on integrations and issues
Provide structured feedback on product gaps and integration challenges
Support continuous improvement of integration processes and tooling
Required Qualifications
Technical background in software development, QA/testing, or technical support
Understanding of idempotency, retries, and reliable delivery patterns
Understanding of REST APIs, webhooks, JSON, and HTTP protocols
Experience working with dashboards, and developer tools
Based in North or South America. Fluent in English
Experience with B2B or B2B2C gaming industry integrations (publishers, studios, gaming platforms)
Self-starter mentality with a passion for learning quickly and delivering results
Familiarity with payment systems, in-app purchases, or e-commerce integrations
Preferred Qualifications
Experience with analytics tools (Google Analytics, PostHog)
Knowledge of mobile app ecosystems (App Store, Google Play)
Understanding of frontend/backend architecture and technical domain configurations
What Success Looks Like
Clients successfully launch their Game Hubs with minimal friction
Integration timelines are met or exceeded
Technical issues are caught early and resolved quickly within agreed timelines
Strong relationships built with clients who see you as a trusted technical partner
Clear, actionable bug reports that help engineering ship fixes fast
Why Join Us
Work with international game publishers and studios
Direct impact on product development and client success
Collaborative, fast-moving team that values ownership and initiative
Fast decision-making and minimal bureaucracy
Opportunity to grow your technical skills and expand your scope
Aghanim helps game developers achieve financial and creative independence by providing the solutions they need to launch, run, and grow their businesses.