Technical Product Manager - Senior

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
 
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Role Overview: The Product Manager for Chameleon is responsible for ensuring the platform remains stable, valuable, and commercially viable. This role partners closely with Engineering, Support, Sales, and cross‑functional stakeholders to manage and prioritize the backlog, deliver the highest‑value work, and ensure customer and business needs are balanced through disciplined product decision‑making. This role is ideal for a Product Manager who thrives in optimization, operational excellence, and ROI‑focused product management, rather than greenfield development.

Key Responsibilities

Product Ownership & Backlog ManagementOwn and manage the product backlog for Chameleon, ensuring it is well‑groomed, clearly prioritized, and aligned to business value

Evaluate and prioritize work based on customer impact, revenue opportunity, retention risk, operational efficiency, and technical health

Make informed tradeoffs to ensure the team is consistently working on the highest‑value initiatives

Cross‑Functional CollaborationServe as the primary product point of contact for Engineering, Support, Sales, and other stakeholders

Partner with Support to understand customer issues, identify patterns, and distinguish defects from feature or workflow gaps

Partner with Sales and Commercial teams to assess revenue opportunities, customer impact, and market needs

Translate stakeholder input into clear, actionable product requirements

Delivery & ExecutionEnsure high‑value product work is delivered successfully and predictably

Write clear requirements, acceptance criteria, and user stories that enable efficient engineering execution

Identify and remove blockers that impede delivery, collaborating proactively across teams

Participate in sprint planning, reviews, and retrospectives to continuously improve team effectiveness

Product Strategy & Commercial ResponsibilityApply a disciplined, ROI‑driven approach to product investment for a legacy platform

Balance maintenance, enhancements, and new opportunities to support customer retention, revenue continuity, and operational viability

Contribute to roadmap planning and lifecycle decisions, ensuring transparency and alignment with company strategy

Customer & Business OutcomesEnsure Chameleon continues to deliver a reliable, high‑quality customer experience

Monitor product performance, customer feedback, and operational metrics

Advocate for improvements that meaningfully reduce friction, improve usability, or unlock commercial value

Qualifications & Experience
6+ years of Product Management experience

Experience managing established or legacy platforms preferred

Strong backlog prioritization and decision‑making skills

Proven ability to work cross‑functionally with Engineering, Support, and Commercial teams

Comfort making tradeoffs in constrained environments

Excellent communication and stakeholder‑management skills

Experience in SaaS, healthcare, veterinary, or regulated environments a plus

What Success Looks Like
The team consistently works on the right things

High‑value initiatives ship predictably

Customer satisfaction and platform stability remain strong

Product decisions are transparent, defensible, and aligned to business outcomes

Engineering productivity and focus improve under clear product direction

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance

Basic Life Insurance at no cost to the employee

Company paid short-term and long-term disability

12 weeks of 100% paid Parental Leave

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Retirement savings plan

Personal Paid Time Off

Paid holidays and company-wide Wellness Day off

Paid time off to volunteer at nonprofit organizations

Pet friendly office environment

Commuter Benefits

Group Pet Insurance

On the job training and skills development

Employee Assistance Program (EAP)

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