Technical Service Representative 1 (Products - Sports Optics)
Leupold + Stevens, Inc. is a manufacturer of high-quality optical products based in Oregon. They are seeking a Technical Service Representative to provide technical support, answer product inquiries, and assist customers with product issues and orders.
Responsibilities
- Uses technical knowledge to support marketing and sales efforts
- Answers product questions, investigates and diagnoses problems and recommends solutions
- Provides liaison services between Company and distributors, dealer and end-users
- Provides internal and external customers with information on Leupold product specifications, features, and applications
- Acts as a technical expert for customers and internal departments
- Answers specific questions on product installation, operation, configuration, customization and usage
- Recommends products to end users based on intended applications
- Identifies opportunities to promote/sell Custom Shop products and services
- Performs diagnostic assistance either in person or via other information mediums to ensure proper usage of purchased products
- Explains customizations and suggests modifications for end-user applications
- Fulfills Leupold product orders, collects payments, and coordinates refunds
- Troubleshoots and applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Escalates complex problems to senior level personnel
- Evaluates practical applications of new and existing products
- Assists in creating and maintaining product and customer databases
- Coordinates warranty replacement activity
- Researches warranty issues, determines warranty replacement requirements, fills and ensures proper delivery of warranty orders
Skills
- High school diploma or equivalent and 1-2 years in a Customer Service related field. An equivalent combination of education and experience may be considered
- Working knowledge of hunting practices, shooting sports, ballistics, sports optics, and rifle scope applications
- Ability to coordinate multiple processes to support customer needs and requirements
- Strong interpersonal, customer service and troubleshooting skills
- Strong computer skills and experience with Microsoft Office Suite applications including Word, Excel, and PowerPoint
Benefits
- Affordable health and dental insurance
- A strong commitment to training and professional development including an internal skills development program for all manufacturing team members
- A generous tuition reimbursement program
- Company contributions up to 8% of base pay into a 401K retirement account
- Profit sharing
- And great product discounts (to name a few)
Company Overview