Technical Support Analyst - Pune - Remote

Opportunity
If you have an unwavering commitment to provide outstanding support and service to customers, then we want you on our Team!  Join Blue Ridge as a Technical Support Analyst and work proactively with our customers to improve their operations.

Responsibilities

The essential duties of the Technical Support Analyst are:
·       Take pride in your interactions with our customers and develop positive working relationships both externally and internally
·       Provide technical and user support to our clients; follow the appropriate escalation procedures
·       Write SQL queries to report and analyze our client databases and to be able to debug issues as required
·       Write batch scripts to support our software’s background processes and to be able to debug issues as required
·       Assist with building new client systems utilizing our SaaS solution
·       Respond to client support issues via email and phone
·       Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions
·       Effective and timely communication with customers, co-workers and manager
·       Demonstrates strong analytical and problem-solving skills working independently and with the team
·        Initiative and willingness to go the extra mile for our customers and coworkers

 
Skills and Qualifications
Education:  Bachelor’s degree in computer science, statistics, supply chain management or similar
Experience: 3+ years’ SQL experience
Other skills/qualities desired include:
Must be able to work US Eastern Standard Time Zone 7am-3pm - IST to 4.30 PM to 12.30 AM 
·       Self-starter with minimum supervision
·       Strong analytical and problem-solving skills
·       Excellent communication skills both written and verbal
·       Ability to write complex MS SQL queries
·       Proficient in MS Excel (knowledge of pivot tables and data import)
·       Knowledge of IIS
·       Knowledge of file transfer protocols and management of FTP servers
·       Strong attention to detail
·       Strong analytical skills
·       Ability to communicate well with clients and co-workers
·       Interest in learning and developing new technical skills
·       Experience with Atlassian suite of products a plus
·       Experience in Supply Chain Planning or Inventory Management a plus

This a remote position working from Pune India