Technical Support & Coordinator

Who is Sana Labs?

At Sana Labs, we are global leaders in applying AI to revolutionize corporate learning. Our platform, Sana, transforms learning into a continuous, engaging, and personalized experience for Fortune 500 and 2000 companies worldwide.

Why We Need You

We’re looking for a Technical Support and Coordinator who is passionate about technology, problem-solving, and working closely with customers to deliver exceptional results. In this role, you’ll guide new customers through their onboarding journey, ensuring seamless setup and support from project kick-off to go-live. You’ll collaborate with internal and external stakeholders, translating technical needs into simple, actionable solutions while delivering world-class service.

Positions available
• 2x Technical Support & Coordinator (Remote, must be available during EST/US hours)
• 2x Technical Support & Coordinator (Remote, must be available during CET/European hours)
• 2x Technical Support & Coordinator (Remote, must be available during CET hours for training to then move to SYD hours)

All roles start part time with potential to go full time within 1-3 months

Key Responsibilities
• Partner with customers to ensure they get the most out of our learning software.
• Solving technical issues and providing timely resolutions to enhance user experience.
• Coordinate and lead customer meetings, trainings, and support sessions.
• Provide clear instructions and guidance to stakeholders, ensuring deadlines are met.
• Proactively track project progress, scheduling meetings and preparing agendas.
• Respond to customer queries, troubleshoot issues, and relay feedback to internal teams.
• Serve as a problem-solver and a point of contact, ensuring customer success.

What You Bring
• A passion for technology and a strong drive to learn.
• Outstanding communication skills, with the ability to simplify technical topics.
• A proactive, solution-oriented mindset, with a focus on collaboration.
• Exceptional organizational skills, balancing multiple projects and priorities.
• Written fluency in English and confidence working with customers.

Must-Haves
• 2+ years of experience in project coordination, customer support, or related roles.
• A growth mindset and eagerness to take on new challenges.
• Ability to work to deadlines and iterate quickly on feedback.

Bonus:
• Led a team and developed Standard Operating Procedures (SOPs)
• Has experience with xAPI, SSO, SCIM

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Expected hours: 10 – 40 per week

Schedule:
• Monday to Friday

Work Location: Remote

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