Technical Support Engineer
Junction provides infrastructure for healthcare organizations, making patient data accessible, actionable, and automated across lab testing and device integrations. Our mission is to use health data to unlock unprecedented insights about health and disease.
Healthcare is in a crisis, help us fix this for the humans behind the results. With more and more data being collected from wearables, lab tests and patient-doctor conversations, we’re entering an era where data is abundant. We need people like you who are passionate about how technology can supercharge healthcare.
We’ve got some of the greatest hearts and minds from Babylon, Ro Health, SpaceX, Instacart and Monzo - working to solve one of the biggest challenges of our time: making personalized, proactive, and affordable healthcare a reality. Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re connecting millions already.
Short on time? Summary below
Who you are: a curious, mission driven, technical person who loves solving complex puzzles - ideally with over 2 years scripting/debugging experience
Us: We’re on a mission to 100x decrease the cost to predict, diagnose and manage chronic disease. Team Junction is now 32, remote-first across EST and GMT.
Salary: $90K - $120K
Time zone: You are physically based in an East Coast state
Why we need this role
We’re searching for a Technical Support Engineer to support our customers with API related issues as we continue scaling - fast. Our customers are engineers like you, who expect seamless support when they hit a technical roadblock. We’re helping millions of patients get the healthcare they deserve and have huge grow ambitions.
Who you’ll be working with
You will be reporting into our Customer Support Lead, Eliot to help build out what technical support looks like at Junction
Alongside you'll be working with Tiffanie our Customer Engineer who will be supporting customers on Tier 3 highly technical queries and focusing building features to reduce support demand
Our team is very small and therefore flat so you’ll be working closely with our operations team, product engineers and sales to deliver a world class customer experience - our entire team is now 32
What you’ll be doing day to day
Debugging issues coming through from customers. Looking through logs, reading documentation and getting to the root cause of the issue
Writing technical documentation to help reduce inbound queries as we continue to build out the product
Supporting our customers in all moments of their journey with us, from introduction calls to onboarding set ups - given our stage, you’ll be wearing lots of different hats
Who you are
You care about helping to build a product that positively impacts society, fixing healthcare is a driver for you
You get energy from solving complex technical puzzles and thinking on your feet to find a solution
You thrive in a fast moving, sometimes chaotic environment
Your communication written and verbal for technical concepts is clear and understandable
You are familiar with Python and have written scripts / debugged issues for a couple of years
How you’ll get to know us
Initial call - 30 minutes with Beth, our Head of Talent
Behavioural interview - 30 minutes with Eliot - Customer Support Lead
Technical interview (live debugging pair programming) - 60 minutes with x2 engineers
Paid trial day - learn what it would be like to work here and meet the rest of the team
What is the current compensation package
Your salary is dependant on your location and experience level, generated by our salary calculator. Read more in our handbook here.
Generous early stage options (extended exercise post 2 years employment) - you will receive 3 offers based on how much equity you'd like
Regular in person offsites, last were in Morocco and Tenerife
Bi-weekly team happy hours & events remotely
Monthly learning budget of $300 for personal development/productivity
Flexible, remote-first working - including $1K for home office equipment
25 days off a year + national holidays
Healthcare cover depending on location
New laptop
Oh and before we forget:
Our API docs are here
Our tech stack is: Python(Fast API), Go, Typescript, React, React Native, GCP.
Important details before applying:
We only hire folks physically based in EST timezones for the majority of US based roles - more information here.
We do not sponsor visas right now given our stage