Technical Support Engineer (Remote)

Technical Support Engineer – L3 / Senior 
Fully remote – ONLY South African Applications

Azure | VMware / Hyper-V | AI Enablement - If complex outages don't scare you and AI excites you, this is your role.

Welcome to Netsurit

We're Netsurit — a global MSP helping businesses grow, scale, and stay secure without drowning in IT noise.

Our mission: Support the dreams of the doers, that personifies a culture that genuinely supports your personal and professional goals.

At Netsurit, you'll work at the sharp end of modern IT — solving real infrastructure challenges while helping clients adopt cloud, automation, and AI-driven solutions.

We're looking for a Technical Support Engineer to join our US-focused team, supporting clients primarily based in the United States. This is a senior, hands-on role where you're trusted to lead, improve, and modernize, not just keep systems running. You'll work across Microsoft 365, Azure, virtualization, and emerging tools like Microsoft Copilot
to deliver smarter, more secure environments that drive real business outcomes.

If you want to build the future of IT
while still getting your hands dirty, you're in the right place.

What You Get

Exposure to enterprise and international clients

Real-world experience with modern cloud, security, and AI-enabled IT

A company that invests in certifications and career growth

A culture that truly supports your personal and professional dreams

The Role

As a IT Services Consultant, you'll be a trusted technical authority responsible for:

High-end cloud, infrastructure, and security delivery

Complex troubleshooting, consulting, and project execution

Proactive improvements across client environments

Technical leadership and mentorship
within the team

You'll work across Microsoft Cloud, virtualization, networking, and security, while helping clients adopt automation and AI-enabled workflows.

This role requires working US business hours
and being open to dynamic shifts, including occasional weekend work, depending on client needs.

What You'll Do

Design and implement cloud, infrastructure, security, and modernization projects

Deliver proactive and reactive support across Netsurit's client base

Perform infrastructure and security assessments with clear recommendations

Build and maintain high-quality client documentation

Own and contribute to:

Incident Management

Problem Management

Service Requests

Change Management

Apply ITIL and ITSM best practices

You'll work extensively with

Microsoft 365 / Office 365

Microsoft Azure

VMware and Hyper-V

Identity, security, backup, and resilience solutions

You'll design, support, and troubleshoot

TCP/IP, VLANs, firewalls, switches, and routers

Secure hybrid and cloud environments

Ransomware and malware protection strategies

What We're Looking For

Must Have

5+ years' experience in IT, infrastructure, or MSP environments

Strong Microsoft Cloud experience
(Microsoft 365 and Azure)

Proven experience with:

VMware / Hyper-V

Networking and security fundamentals

FortiGate / Fortinet firewall experience is required

Solid understanding of ITIL / ITSM

Excellent troubleshooting and problem-solving skills

Strong client-facing and interpersonal skills

Excellent English communication skills

Ability to work US hours (4pm – 1am), with flexibility for dynamic shifts and weekends

Reliable connectivity and redundant power suitable for remote production work

Bonus Points For

Automation or scripting experience

Hands-on use of AI tools (Microsoft Copilot, Power Automate, AI workflows)

Cloud optimization and modernization projects

Consulting or MSP background

A strong continuous learning mindset

The Kind of Person Who Thrives Here

You take ownership of outcomes, not just tasks

You enjoy working directly with US-based clients

You're curious about AI and automation

You communicate clearly and confidently

You want to grow into higher-level consulting, architecture, or leadership

Artificial Intelligence Innovation:

Join Netsurit at the forefront of AI transformation—where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team thats shaping the future of AI-powered innovation.

Note to Agencies: Principals only. No recruiters, no agencies, no unsolicited services.