Technical Support Engineer Welding

At Fronius, we are driven by innovation, quality, and strong partnerships. For our strategic business segment Welding, we are looking for a dedicated and service-oriented professional to strengthen our network in Vietnam.
In this role, you will act as a key link between Fronius and our local representatives and partners, ensuring outstanding technical support, high-quality service, and strong, lasting relationships.

This is a fully remote, home office-based position, open to candidates located in the Ha Tinh region.

Responsibilities
Serve as the first point of contact for all technical and service-related inquiries

Provide professional technical support to representatives, partners, and end customers

Identify and resolve technical issues efficiently and sustainably

Build strong relationships and collaborate closely with Fronius representatives and sales partners

Gather valuable market and customer feedback and share insights internally

Ensure compliance with Fronius sales and service guidelines, including the strategy of our business segment Welding

Support and organize regional events, exhibitions, and trade fairs

Plan and deliver training sessions for internal teams and external stakeholders

Handle customer inquiries (existing and potential) with a solution-oriented mindset

Act as a vital interface between Fronius International GmbH and regional partners

Distribute relevant market and product information within the organization

Ensure high-quality system offers (OK point quality assurance)

Requirements
Technical qualification in a metalworking field such as pipeline construction, steel engineering, machine construction, shipbuilding, etc.

Extensive knowledge of MMA, TIG and MIG / MAG welding processes

Basic knowledge in robot handling

Electrical knowledge would be an advantage

Good sales and communication skills as well as a customer-oriented attitude

Willingness to travel (national and international)

Driving licence for motorcycles

Are you ready for Fronius? Apply online now and become part of the Fronius family!