Technical Support Specialist
Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators.
Due to the dynamic growth, we are excited to invite Technical Support Specialists with a relevant background to apply for the role in our Integration Department.
Technical Support Specialists at Playson is responsible for a full customer support service of our current partner's integrations.
To succeed in the advertised role, you have:
To be proactive and client-oriented person with strong work ethics
Effective communication skills with a proven ability to troubleshoot
At least Upper-intermediate level of proper written and oral English
Strong desire to develop and learn quickly
Knowledge of XML/JSON
Knowledge of Git
Understanding of API protocols
SDLC knowledge
Would be beneficial to know:
Knowledge of the iGaming industry
Experience working with Jira and Atlassian stack
Basic knowledge of QA process
Previous experience on relevant position
Experience with monitoring systems
Experience using Scrum/Kanban with basic project management skills
The importance of the role is in:
Understand and analyze issues, be able to find appropriate solutions
Integration protocol testing
Second-level customer support
Delivering excellent customer service with 5 shifts a week
What you get in return:
Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
Flexible Schedule: We offer a flexible work schedule to accommodate your needs
Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
Financial Support for Life Events: We provide financial support during special life events
Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
Professional Development: Get reimbursement for professional courses for your development
The recruitment process looks like this:
1. HR interview (45 min)
2. Technical interview (60 min)
3. Final Interview (60 min)
If the job description rings a bell - take action and apply!
Looking forward to welcoming you to the iGaming world!
Ambitious goals require a quick ability to maneuver through changes in the world. Playson is all about that.
Join us today!
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