Technical Team Manager

Technical Team Manager
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Reporting To: Graham Shord

Description

Division: Davies Property Claims
Department: Team MCL
Location: Home‑Based
Reporting to: Head of Operations, MCL

You’ll be the driving force behind a high‑performing team of field‑based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence — shaping standards, guiding adjusters, and ensuring our service stands out in the market.

What will your day look like:

Knowledge and Abilities:
You’ll be the technical backbone of the MCL team — the person adjusters rely on, clients trust, and the business looks to for quality, consistency, and leadership. If you thrive in a fast‑moving environment and love shaping high‑performing teams, this role gives you the platform to make a real impact.

Benefits
Career & Purpose 

Davies Innovation Lab

Leadership training programme

Funding for professional qualifications

Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation

Local charity funding

Pennies To Heaven

Employee Resource Groups

Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution

My Choices at Davies provides; High Street discounts and Financial wellbeing hub

Life assurance: x4

Refer a Friend

Cycle to Work Scheme

Lease car salary sacrifice

Davies Incentive Plan

Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing 

Wellbeing centre; move, munch, money & mind focus

Discounts with 100's of UK retailers

EAP; 24/7 confidential helpline

25 days holiday, increases to 26 days after 5 years and 27 after 10 years

Flexible working

Dress for your day

Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage

Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan