Technology Adoption Manager

Job Description
We are seeking a Technology Adoption Lead to drive the successful integration, adoption, and scaling of technology solutions across the organization. This role sits at the intersection of business strategy, technology, and change management, ensuring technology initiatives deliver measurable value and are effectively adopted by end users. 

Key Responsibilities 

Adoption & Change Management Strategy 

Lead the planning and execution of change management strategies to drive technology adoption, developing comprehensive approaches to overcome adoption barriers and sustain user engagement 

Partner with stakeholders across functions to align on adoption priorities, ensuring technology initiatives are sequenced and resourced for successful rollout 

Develop clear and compelling narratives around technology changes, helping stakeholders and end users understand the business value and their role in successful adoption 

Develop and maintain an in-depth understanding of the organization’s technology landscape and competitive environment to inform adoption priorities and ensure initiatives remain differentiated and forward-looking 

Adoption & Change Management Execution 

Develop and execute integrated communication, training, and enablement strategies to support technology rollouts 

Create scalable adoption assets, including marketing and training materials (e.g., playbooks, videos, FAQs, and reusable resources) 

Leverage a range of communication channels (e.g., intranet, webinars, email) to drive awareness and reinforce adoption 

Anticipate and address resistance, ensuring a smooth transition to technology-enabled workflows 

Build internal adoption capability by coaching and mentoring team members, fostering a culture of continuous learning and sustained technology engagement 

Stakeholder Engagement 

Act as a bridge between technical teams (Data, Product, Architecture, Engineering, Support) and business stakeholders 

Facilitate workshops and feedback sessions to ensure alignment, usability, and continuous improvement 

Build strong cross-functional relationships to champion technology initiatives 

Partner with cross-functional teams to define rollout readiness criteria, establish adoption processes, and ensure all stakeholders are aligned and prepared for successful technology deployments 

Program & Performance Management 

Define success metrics (e.g., adoption rates, ROI, productivity gains) for technology initiatives 

Maintain documentation of adoption activities, user feedback, and key challenges 

Monitor usage, gather insights, and continuously optimize adoption strategies 

Manage timelines, risks, and dependencies across technology programs within core tracking platforms 

Provide regular reporting on adoption progress, insights, and outcomes to stakeholders 

Stay current with industry trends and best practices in technology adoption and change management, proactively identifying opportunities to enhance adoption processes and outcomes 

Qualifications 

Required 

Bachelor’s degree in Business, Technology, or a related field AND 7+ years of experience in technology adoption, change management, or digital transformation 

OR Master’s degree in Business, Technology, or a related field AND 5+ years of experience in technology adoption, change management, or digital transformation 

OR equivalent practical experience 

Experience working with enterprise technology products or SaaS platforms 

Strong understanding of business process transformation and workflow optimization 

Preferred 

Background in consulting, transformation programs, or enterprise technology adoption 

Key Skills 

Innovative mindset with a track record of identifying opportunities for technology adoption and driving continuous improvement 

Strategic thinking, with the ability to develop and execute long-term adoption strategies aligned with organizational goals 

Strong cross-functional collaboration skills, with the ability to influence diverse stakeholders and drive change without authority 

Excellent communication and storytelling skills, translating complex technical concepts into clear business value 

Strong program and project management capabilities, with experience managing multiple initiatives simultaneously 

Ability to quickly understand and apply advanced technologies in a business context 

Data-driven approach to decision-making, with experience leveraging adoption and analytics tools to define and track success metrics, monitor usage, and continuously optimize outcomes 

Ability to create and scale enablement content using a range of tools (e.g., video, interactive guides, presentations) to support diverse learning styles 

Comfortable working across a variety of digital platforms and quickly adapting to new tools and technologies 

Ability to work effectively in a remote environment, demonstrating strong ownership, communication, and collaboration 

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.