Technology Support Associate
Farm Credit East is the leading provider of loans and financial accounting services to farmers, foresters, fishermen, and agricultural business owners across the northeast. As a Technology Support Associate, you will provide virtual and on-site technology support, manage IT assets, and collaborate with internal teams to enhance technology solutions for stakeholders.
Responsibilities
- Provide virtual and on-siteTechnology Support for selected branches across the Farm Credit East territory that enables staff in those locations to operate more effectively
- Engages third party support as needed and works collaboratively with third party application support manager and other Technology Support Associate(s)
- Maintains designated assigned branch technology infrastructure while working collaboratively with stategic vendors
- Monitors Marketplace Locations for ongoing technical issues and escalates or resolves as needed
- Provides onsite support to staff in designated marketplace locations in collaboration with other team members
- Provide technical, hardware, and third-party application support through our ticketing system ServiceNow
- Maintain hardware and software inventory for designated Marketplaces
- Manages the deployment and retirement of new and existing IT Assets
- Manages branch location IT vendors and works with local staff to resolve issues while maintaining relationships with vendors for continuity purposes
- Manages on-site physical security system in collaboration with third party vendors, ACA security staff, and ACA facilities staff
- Ensures that new employee onboarding is efficient from a technology standpoint and works with new staff to ensure the experience is best in class
- Provides third party application support in conjunction with our strategic technology provider Financial Partners Inc
- Updates the ACA and Marketplace Business Continuity Plan collaboratively with the Business Continuity Manager
- Works with strategic partners to test and implement improvements to FCE Windows platform inclusive of working collaboratively on telephony
- Supports external auditor technology needs for marketplace location
- Work collaboratively with our internal financial services team to evaluate technology solutions under consideration
- Critical to the technology function and success of our staff is clear, concise, and useful verbal and written communication to Association management, staff, and external parties
- The incumbent is expected to contribute to a team atmosphere
- This includes establishing a good working rapport with Association personnel, and promoting a partnership type relationship between credit, financial services, technology vendors, and other external stakeholders
- Provide outstanding customer service (both internal and external) and deliver exceptional customer experience and value by setting, communicating and meeting customer expectations
- Demonstrate a strong community commitment and professional presence that contributes to the overall positive image of the ACA
- Act in a forthright and ethical manner, display a positive attitude and contribute positively to the overall morale of the team and association
- Assist other team members and contribute to training
- Conduct and complete all other duties (as assigned) in a timely and effective manner
- The technology/product coordinator will be actively involved in various project teams providing subject matter expertise to move the projects forward
- This position may have opportunities to be assigned to various Association working committees
- Be actively involved in assigned committees assuring that involvement adds value to the technology team and Association
Skills
- This position requires a Bachelor's degree in Computer Science, Accounting, Business, or a related field with solid understanding of computer and business process skills specific to a financial institution, such as Intune, ServiceNow, RingCentral
Benefits
- Short-Term Incentive to reward business results
- 401k match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary
- Defined Contribution retirement plan funded at 2-9% of salary depending on years of service
- 15-25 days of vacation leave per year, depending on years of service
- 12 days of holiday leave per year
- 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year
- Paid Parental Leave: Up to 80 hours of paid leave for birthing, non-birthing, and adoptive parents
- Family Care Leave: Additional leave options available under FMLA and company policy
- Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being
- Health Savings Account
- Life insurance at 2x base pay
- Accidental Death and Dismemberment insurance at 2x base pay
- Long-term disability insurance at 2/3 base pay
- Tuition reimbursement
- Continuing education and training
- Employee Assistance Program offering a wide variety of tools and resources
Company Overview