TechOps IT Specialist I

Clasp is a venture-backed startup focused on transforming access to education and career pathways. They are seeking a TechOps IT Specialist I to provide first-line technical support, manage devices, assist with identity and access automation, and contribute to security and infrastructure initiatives as the company scales.

Responsibilities

• Serve as first-line technical support for employees, with a strong focus on macOS, SaaS tools, and network troubleshooting
• Onboard new employees to make sure they are productive with their machines and our internal SaaS tools
• Provide professional, fast, and empathetic support to both technical and non-technical teammates in Boston as well as our remote employees
• Own the full device lifecycle: procurement, provisioning, inventory tracking, refresh cycles, and offboarding for office media devices and employee laptops
• Manage MDM using Kandji (now Iru), including policy configuration, compliance enforcement, and troubleshooting
• Support BYOD environments, including iOS & Android and personal devices, balancing usability with security
• Coordinate repairs, warranties, and support cases with vendors
• Identify opportunities to automate or standardize device and endpoint workflows as the company scales
• Assist with SCIM-based onboarding and offboarding across SaaS tools
• Provision and deprovision user access across SSO and non-SSO systems
• Participate in access reviews, audit prep, and remediation with the InfoSec team
• Maintain documentation for identity workflows, provisioning standards, and exceptions
• Partner with Information Security to reduce manual access management and improve audit readiness over time
• Set up and maintain conference room AV, including Zoom Rooms, TVs, Mac minis, network route & wireless network, and peripherals
• Prototype new ways of ensuring effective and reliable in-person and remote collaboration so we can improve the fidelity of our conversations during hypergrowth
• Ensure conference room AV setups are clean, reliable, and easy to troubleshoot, including thoughtful hardware layout and cabling
• Own inventory for accessories and shared equipment
• Troubleshoot networking and AV issues to keep meetings frictionless
• Support emerging security initiatives for our SOC2 and our ongoing security & compliance initiatives, including:
• Vendor access reviews
• SaaS security configuration
• Asset and access audits
• Develop foundational knowledge of cloud infrastructure in Google Cloud through hands-on support and guided projects
• Assist with Terraform-based infrastructure and access tooling over time
• Contribute small scripts or automations (Python, Bash, PowerShell) to improve internal operations
• Create and maintain internal documentation and knowledge base articles
• Identify repetitive problems and help automate or systematize solutions
• Proactively surface risks, gaps, and improvement opportunities

Skills

• Strong hands-on experience with macOS in a professional environment
• Comfort using the terminal to troubleshoot, debug, and automate
• Familiarity with git and collaborative software development and version control concepts
• Experience supporting SaaS-heavy environments (Google Workspace, Slack, Zoom, etc.)
• Solid understanding of basic networking concepts (DNS, TCP/IP, VPNs)
• Strong communication skills and a service-oriented mindset
• Ability to pick up unfamiliar tools and concepts quickly
• Demonstrated ability to leverage using AI tools to rapidly acquire new skills, automate your workloads and magnify your impact to an organization
• Experience with Kandji / Iru, Jamf, or other MDM platforms
• Exposure to SSO, SCIM, OAuth, and identity lifecycle management
• Basic scripting experience (Python, Bash, PowerShell)
• Familiarity with Google Cloud or desire to pursue a Google Cloud certification
• Interest in DevOps, infrastructure engineering, or security engineering
• Experience supporting hybrid or distributed teams

Benefits

• Health benefits (health, dental, & vision)
• 401k
• Commuter benefits
• Flexible PTO policy

Company Overview

Company H1B Sponsorship