Telehealth Program Assistant - VARIED SHIFT - Virtual
Welcome to Penn State Health: Where Compassion Meets Innovation
Penn State Health is a leading research, teaching, and clinical healthcare system that is committed to delivering exceptional patient care and advancing the field of medicine. As a Telehealth Program Assistant, you will play a vital role in supporting patient and staff safety through prevention of harmful behaviors in the inpatient care space through virtual means. If you are passionate about delivering high-quality care and are looking for a challenging and rewarding career, we encourage you to apply for this exciting opportunity.
Job Overview
The Telehealth Program Assistant will be responsible for providing virtual support to patients and staff in the inpatient care space. This will involve monitoring patients remotely, identifying potential safety risks, and taking proactive steps to prevent harm. The successful candidate will be able to work independently, think critically, and communicate effectively with patients, families, and healthcare teams.
Key Responsibilities
- Provide virtual support to patients and staff in the inpatient care space, including monitoring patients remotely and identifying potential safety risks
- Take proactive steps to prevent harm, including reporting concerns to the healthcare team and implementing safety protocols as needed
- Communicate effectively with patients, families, and healthcare teams to ensure that patient needs are met and safety concerns are addressed
- Document patient interactions and safety events in accordance with hospital policies and procedures
- Collaborate with the healthcare team to develop and implement individualized patient care plans
- Participate in quality improvement initiatives to enhance patient safety and care outcomes
Essential Qualifications
To be considered for this role, you will need to have:
- High School diploma or equivalent required
- One (1) year of medical, secretarial, or customer service work experience required
- Ability to work independently and think critically in a fast-paced environment
- Excellent communication and interpersonal skills
- Basic computer skills and ability to learn new software applications
Preferred Qualifications
While not required, the following qualifications are preferred:
- Experience working in a healthcare setting, particularly in a telehealth or virtual care role
- Certification in a related field, such as medical assisting or healthcare technology
- Experience with electronic medical records (EMRs) and other healthcare software applications
- Bilingual or multilingual skills
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Communication skills: ability to communicate effectively with patients, families, and healthcare teams
- Critical thinking skills: ability to think critically and make sound judgments in a fast-paced environment
- Technical skills: basic computer skills and ability to learn new software applications
- Collaboration skills: ability to work collaboratively with the healthcare team to develop and implement individualized patient care plans
- Adaptability: ability to adapt to changing patient needs and priorities