Telephone Interviewer (Hybrid)
NYCM Insurance is seeking a Telephone Interviewer to serve as the first point of contact for customers. The role involves verifying application and policy information while ensuring a positive connection with customers and providing accurate information to the Underwriting department.
Responsibilities
- Respond, interact, connect, and communicate as a skilled call center professional with prompt, accurate information with the objective of making a positive, lasting impression
- Perform verification of policy information via telephone, speaking directly to insureds
- Gather and develop information regarding driving history and other pertinent risk factors used to determine an applicant's suitability for insurance products offered by NYCM
- Clear and accurate documentation of all transactions and interactions on appropriate technical system
- Complete written and verbal communications with internal and external customers
- Complete incoming and outgoing telephonic interactions with customers (policy holders, agents etc.)
- Maintain working knowledge of basic insurance and specific NYCM personal automobile, assigned risk, De-Pop, and umbrella policies
- Cross training within the duties of a customer service representative level one – primarily, but not limited to, the understanding of NYCM accounts process and options
- Assist with training of interviewer position
- Assist with special projects
- Maintain working knowledge of underwriting processes and procedures as they pertain to the interviewer needs
- Other duties as assigned
Skills
- GED
- Experience in a service field
- High service orientation with positive outlook
- Intermediate personal computer skills, including electronic mail, routine database activity, word processing
- Knowledge and understanding of call center software
- Excellent communication and listening skills
- Ability to multi-task
- Adaptability
Benefits
- Shift differential-10% on top of all your hours worked once you are working your required shift.
- Medical, Dental, Vision Insurance
- Mileage Reimbursement
- Paid Time Off
- Employee Education Programs with incentives
- Wellness Program with incentives
- 401K Defined Contribution Plan w/up to 8% match
- 12 Paid holidays year
- Make-up time
- Fitness Center (Edmeston & Sherburne locations)
- Cafe (Edmeston location)
- Potential bonus based on company performance
- NYCM Insurance discount
- Yearly evaluations
Company Overview