**Temporary Remote Catastrophe (CAT) Customer Service Representative**

Join arenaflex, a leading inbound call center focused on customer service and benefits compliance, as we seek highly motivated and production-driven individuals to operate as Claim Intake Specialists in response to catastrophe relief efforts. This is a temporary, remote position, contingent on catastrophe relief needs.

**About arenaflex**

arenaflex is an award-winning company that has been recognized as a Great Place to Work twice. We pride ourselves on being a valued and growing resource in a pool of clientele with over 1,000 companies. Our team is dedicated to delivering exceptional customer experiences, and we are committed to helping our clients navigate the complexities of benefits compliance.

**Temporary Remote Catastrophe (CAT) Customer Service Representative Role**

As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you will play a critical role in helping our clients navigate the claims process during a difficult time. You will apply the latest customer service techniques and learn our account management systems to provide positive customer experiences.

**Key Responsibilities:**

* Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs
* Offer empathy and support to customers during the claim process
* Collect and document all claim details provided by the customer into the claim accurately
* Identify and resolve customer issues by adhering to clients-specific handling instructions
* Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries

**Computer Requirements:**

* Operating System: Windows 10, Windows 11, Windows Home
* Not Supported: Chromebooks, macOS, Linux, Etc.

**Network Requirements:**

* Upon hire, must run a Speedtest from the computer the individual will be working from (www.speedtest.net)
* Ethernet connection is not required, however, strongly recommended
* Must be on a private network, not allowed to work in public locations
* No VPNs are allowed, as logins must happen in the US

**Desired Characteristics:**

* Highly motivated, energetic, and dedicated
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (40+ words a minute)
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Basic understanding of Windows operating systems
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow up on customer issues
* Must be customer service oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused, and self-manage
* The ability to thrive in a fast-paced environment
* Must be authorized to work in the country where the job is based
* Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results.

**Benefits/Compensation:**

* Job Type: Temporary/Seasonal
* If a strong performer, ability for rehire during high volume timeframes including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims)
* Expected Hours: 2 – 40 hours per week
* Pay: $15 per hour
* Ability to work from home when is convenient for you

**Why Join arenaflex?**

* Opportunity to work with a leading inbound call center focused on customer service and benefits compliance
* Chance to make a positive impact on customers during a difficult time
* Flexible scheduling to accommodate your needs
* Competitive pay and benefits
* Opportunity for career growth and development

**How to Apply:**

If you are a highly motivated and production-driven individual looking for a temporary, remote opportunity, please submit your application to arenaflex. We look forward to hearing from you!

**Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.

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