Territory Manager

About TML 

For more than 50 years, TML Supply Company has provided the Ontario HVAC/R industry with industry-leading products, knowledgeable staff and professional services. With 12 locations, TML carries the HVAC industry’s most popular products and brands, from standard air conditioning units to specialty cold-climate heat pumps and ductless or rooftop units. They are a trusted provider of top-notch brands including as ICP, A.O. Smith, Rinnai and IPEX. For more information, visit tmlsupply.com. 

Job Summary

The Territory Manager is responsible for driving sales growth and market penetration by managing relationships with new and existing assigned customers. Key responsibilities include executing promotional strategies, introducing new services, resolving customer issues, delivering MSA training, and supporting dealer business development. This role emphasizes customer service excellence and effective use of company sales tools and systems. The Territory Manager conducts both in-person and remote customer engagements independently and alongside the Director of Sales and provides ongoing insights on market competition and territory trends.

Duties and Responsibilities

Delivers proactive, timely customer service across multiple communication channels 

Resolves or escalates issues with effective follow-up 

Collaborates with internal teams to address concerns and strengthen relationships 

Maintains a solution-focused approach in all interactions 

Builds strong customer relationships and drives account growth within territory 

Increases sales with existing customers through regular engagement 

Communicates monthly with accounts on products, promotions, training, and updates 

Supports vendor objectives and company sales initiatives 

Conducts cold calls and manages a pipeline aligned with growth targets 

Closes sales with compelling presentations tailored to the audience 

Advises customers on sales strategies and pricing to  support business growth 

Ability to search for and develop new business opportunities within assigned geographical territory

Maintains organized and timely completion of administrative tasks 

Submits accurate expense reports promptly 

Keeps customer email lists current and organized 

Schedules appointments accurately using the CRM system 

Promotes marketing initiatives including promotions, flyers, specials, and training 

Conducts market pricing studies

Demonstrates in-depth knowledge of company product lines with accuracy and confidence 

Maintains an organized personal library of sales and technical materials for all product categories 

Supports collection efforts for outstanding accounts receivable as directed 

Understands basic accounts receivable processes and can retrieve relevant records in the ERP system

Performs additional duties as assigned, with flexibility to adapt to evolving business needs.

Qualifications

Minimum 3+ Years Appliance Sales and or Distribution sales experience

Business Development and Proficient CRM and Pipeline experience

Physical Demands

Sitting at a desk or using a computer for prolonged periods

Manual dexterity for typing, handling small objects

What We Offer:

We care about your well-being from day one. Here’s a snapshot of the benefits we provide: 

Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day

Life insurance, plus short- and long-term disability coverage

RRSP with company contributions

Paid time off - vacation, holidays and personal days

Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information 

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at careers@msupply.com 

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact careers@msupply.com