Threat Analyst, (Philippines Remote)

The Threat Analyst is responsible for actively monitoring and processing phishing threats reported our customers

Shift- 8pm - 4am, Mon to Friday

Essential Duties/Responsibilities

Monitor Triage systems for new customer reported suspicious emails

Perform initial assessment on reported suspicious emails to determine if email poses a threat to the customer, or is benign

Initiate threat analysis case for emails that pose a threat to the customer, and escalate to Sr. Threat Analysis team member.

Assist Sr. Threat Analysts during investigations.

Maintain ownership of cases opened for customers including updating cases, communicating with the customer, and documenting resolution

Assist in production of monthly customer reports

Maintain adequacy of skills by attending approved conferences, training, and other related events

Assist with creation and maintenance of products including updates and upgrades, backups, and troubleshooting

Response to customer requests submitted via ticketing systems and other communication channels

Other duties as assigned.

Knowledge, Skills and Abilities Required

Ability to apply critical thinking to cyber threat investigations

Ability to recognize need for prompt escalation of malware review

Proficient in common technologies such as networking, operating systems, email Infrastructures such as Exchange and Office 365, anti-virus programs, and advanced threat detection systems

Proficient in common end-user applications such as web browsers and productivity applications such as MS Word, Excel, and PowerPoint that are commonly targeted by malware

Education and/or Experience:

Minimum 3 years general security experience or education including demonstrated ability to perform phishing and malware analysis

Industry recognized certifications in Malware Analysis and Incident Response preferred

2-4 Year Degree in Computer Science or field experience preferred

- Disclaimer-

Cofense is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, uniform service member status, race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, physical or mental disability, marital status, genetic information or any other status or characteristic protected by applicable national, federal, state or local laws and ordinances. We adhere to these commitments in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline.