Ticket & Email Support Agent – AU Electrical / Gas / Plumbing Knowledge Required

We are seeking an experienced Ticket & Email Support Agent to join our growing remote operations team supporting the Australian property compliance industry.

The ideal candidate must have previous experience or strong knowledge of Australian electrical, gas, and/or plumbing guidelines, compliance processes, or maintenance coordination.

About the Role

You will be responsible for handling customer support tickets, emails, escalations, and coordination between tenants, property managers, and tradespeople.

This is a fast-paced role requiring strong communication skills, attention to detail, and the ability to manage multiple priorities efficiently.

Responsibilities

Respond to support tickets and customer emails professionally

Coordinate with property managers, tenants, and trades

Review compliance reports and defect notes

Escalate technical issues when required

Follow internal SOPs and service standards

Update systems accurately and maintain ticket notes

Assist with scheduling, quotes, repairs, and follow-ups

Ensure timely resolution of customer concerns

Requirements

Previous experience in customer support, email support, or ticket handling

Strong understanding of Australian electrical, gas, or plumbing guidelines/compliance

Excellent written English communication skills

Strong attention to detail and organisational skills

Ability to work independently in a remote setup

Comfortable working in high-volume ticket environments

Highly Preferred

Experience in Australian property management or compliance industries

Experience working with trades or maintenance companies

Familiarity with:

Freshdesk

Slack

Xero

CRMs or scheduling systems

Work Setup Requirements

Reliable high-speed internet

Quiet work-from-home environment

Backup power/internet preferred

Dual monitors highly advantageous

To Apply

Please send:

A summary of your relevant experience

Your experience with Australian trades/compliance

Systems you have previously used

Your expected hourly rate

Your availability

A short voice recording introducing yourself (preferred)

We are looking for someone reliable, proactive, and customer-focused who is looking for a long-term opportunity with a supportive team.