Tier 1 Technical Support Agent
Join a Growing Technical Support Team
We are seeking detail-oriented, reliable, and technically minded Tier 1 Technical Support Agents to join a growing remote support team serving customers across North America.
This is an excellent opportunity for individuals who enjoy troubleshooting, solving problems, and helping customers navigate technical issues while delivering a professional support experience.
Success in this role requires strong communication skills, a structured approach to problem-solving, and the ability to accurately document customer interactions while following established processes and procedures.
If you have a stable work history, enjoy working in a fast-paced support environment, and take pride in delivering accurate and consistent work, we would love to hear from you.
What You'll Be Doing
Serve as the first point of contact for customer technical support inquiries
Troubleshoot and resolve basic technical issues using established processes and documentation
Gather information and accurately diagnose customer concerns
Document customer interactions thoroughly and accurately within company systems
Escalate complex issues to higher-level support teams when appropriate
Follow troubleshooting workflows and support procedures consistently
Communicate clearly and professionally with customers across multiple channels
Navigate multiple systems and applications simultaneously
Maintain productivity, quality, and service standards
Contribute to a positive customer experience while ensuring accurate issue resolution
Compensation & Contract
USD $5.50 per hour
Paid weekly
Independent Contractor
Remote Work Environment Requirements
To be successful in this role, candidates must have:
A dedicated, professional workspace free from distractions
Reliable high-speed, wired internet connection
Ability to work independently without direct supervision
Consistent availability during scheduled working hours
Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
Windows 11 PC (Mac devices are not supported)
Minimum 16 GB RAM
Dual monitor setup
Webcam
Fibre internet connection with a wired Ethernet connection
Backup power solution
Microsoft Teams and Office 365
Applications that do not meet the minimum technical requirements may not move forward in the process.
Hiring Process
To ensure a fair and consistent evaluation process, all applicants must complete each stage of the hiring process:
Application Form
Prescreen Questionnaire
Typing Assessment
Video Interview
Live interview
Final Interview
Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.
Requirements
What We're Looking For
Previous experience in technical support, help desk, customer support, or a related role
Strong troubleshooting and problem-solving abilities
Excellent English written and verbal communication skills
Strong attention to detail and documentation accuracy
Ability to follow established procedures and workflows
Strong organizational and time management skills
Reliable attendance and dependability
Ability to work independently in a remote environment
Stable employment history with demonstrated commitment to previous roles
Comfortable learning new systems and technologies
Previous remote work experience
Located in Mexico
What Success Looks Like
The strongest candidates will be:
Highly reliable and dependable
Comfortable troubleshooting technical issues
Detail-oriented and process-driven
Strong communicators
Fast and accurate when documenting information
Able to remain calm and professional while resolving customer concerns
Committed to delivering consistent, high-quality support