Traffic Agent
Traffic Agent
Join Livingston, the largest customs broker in Canada and the third largest entry filer in the U.S. We’re a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Customs brokerage is our core business and helping our customers navigate the complex and changing world of international trade is what we do best. Consider joining our team for the opportunity to grow your career. From entry level to expert advisors, our supportive culture of learning will help you get the career you want.
Job Type: Full Time
Location: HomeOffice Pennsylvania
JOB SUMMARY
The Traffic Agent is responsible for gathering international documentation and arranging domestic delivery to destination. This role reports to the Manager, Service Delivery (US) or Traffic Manager/Traffic Supervisor (Canada).
KEY DUTIES & RESPONSIBILITIES
Prepare traffic files and instructions for delivery orders and ensure that the Bill of Lading is submitted when required.
Coordinate with Client Import Analyst and external parties for missing documents, required information, and other customer requests needed to obtain the customs release.
Confirm that Customs releases and steamship releases are obtained.
Verify supplementary charges prior to payment of invoices.
Maintain superior working relationship with clients, teams, co workers, transport companies and warehouses
Track/trace shipments to avoid potential storage/demurrage liabilities and delivery has been completed
Process emails on live shipments and import files into systems for clearance
Complete delivery orders and arrange pick-up
Complete payment of freight/terminals by guarantee, check or wire transfer as needed
KNOWLEDGE & SKILLS
Familiarity with credit policies, traffic and forwarding methods and procedures
Must be able to coordinate desired delivery arrangements for clients from transportation companies
Familiarity with customs release process
Computer and Internet skills required
MS Office experience
Must have knowledge of international transportation
Negotiation skills
Client service oriented
Strong oral and written communication
Telephone etiquette
Strong organization and problem-solving
Prioritization and time management
WORK EXPERIENCE – MINIMUM REQUIRED
1 year of experience
EDUCATION
Required: High School/GED or equivalent
CERTIFICATIONS DESCRIPTION
COMPETENCIES
Business Acumen and Straight Talk
Agility
Customer First Focus
Inclusion and Collaboration
Accountability
Leading and Developing
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
For Canada: Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.