Training Coordinator - Internal Only
Training Coordinator
Reports to: Service Delivery Director
Salary: £30,000-35,000, depending on experience
Working hours: Full or part time (reduced hours or days to suit, minimum 3 days)
Location: Home-based
Purpose of the Role
The Training Coordinator is responsible for the efficient planning, scheduling, and delivery support of training services, ensuring a seamless experience for clients and trainers. This role plays a central operational function, coordinating logistics, maintaining trainer availability, and ensuring high standards of service delivery.
The role combines operational coordination with project management responsibilities, including overseeing training content updates and production. It requires a highly organised, detail-oriented individual who can manage multiple priorities while maintaining strong relationships with internal teams, trainers, and clients.
The approach should be proactive, process-driven, and focused on continuous improvement and client satisfaction.
The Training Coordinator will:
coordinate and schedule training programmes to meet client requirements and business capacity
manage trainer availability and optimise utilisation
maintain accurate records across all training activities and systems
gather and analyse client satisfaction data to inform improvements
support invoicing processes and ensure accurate billing
project manage training content updates and production cycles
provide operational support to ensure high-quality delivery of services.
Key Objectives and Measures of Success
Training delivery efficiency: Achieve high utilisation of training capacity with minimal scheduling conflicts or rework
Client satisfaction: Maintain or exceed agreed client satisfaction scores
Operational accuracy: Ensure high accuracy in scheduling, record-keeping, and invoicing data
Timeliness: Deliver all scheduling, reporting, and invoicing support within agreed SLAs
Content project delivery: Successfully manage content updates to agreed timelines
Process improvement: Identify and implement improvements to coordination and scheduling processes
Key Responsibilities
1. Training coordination and scheduling
Coordinate end-to-end scheduling of training sessions
Set up and manage online training events on appropriate platforms
Manage training calendars and resource allocation
Resolve scheduling conflicts proactively
2. Trainer management
Maintain trainer availability records
Monitor utilisation and capacity
Build strong trainer relationships
3. Client experience and feedback
Collect and manage client feedback
Monitor satisfaction scores
Drive service improvements
4. Operational administration and systems
Maintain accurate records in systems
Produce reports
Improve processes
5. Invoicing and commercial support
Support invoicing preparation
Ensure data accuracy for billing
Resolve discrepancies
6. Content project management
Coordinate content updates in consultation with delivery team
Track project timelines
Manage version control
Working Relationships
Service Delivery Director
Sales and Account Management
Psychology team
Trainers
Finance team
Clients
What You'll Need to Succeed
Experience in coordination or operations role
Strong organisational skills
Experience with scheduling systems
High attention to detail
Project management capability
Strong communication skills
Proactive mindset
How to Apply
To apply for this role, please attach your CV and a one-page cover letter to explain why you are suitable for this role. In addition, please let us know what attracts you to the role.
Closing date for receipt of applications: Monday 1st June 2026 at 9.00am
Interviews: To take place via video conferencing in June
Privacy Notice
In applying to Lexxic, you will be supplying us with your personal data contained within your CV and cover letter. This could include your name, address, email, previous work details etc. Please refer to our Recruitment Privacy Notice for details of how we protect and respect your privacy during the recruitment process.