Training Specialist

CallTower is focused on strategic leadership development programs within their Learning & Development organization. The Training Specialist role is responsible for coordinating and delivering training programs, ensuring participants have a quality learning experience, and maintaining training materials in the CallTower Solutions Center.

Responsibilities

• Develop course material for live sessions around CallTower services
• Develop, record, and produce online video courses for CallTower University
• Provide training online and/or backup for on-site training
• Be able to explain the complexities of CallTower effectively to users having different levels of technical savvy
• Suggest program improvements based on participant feedback
• Design and implement robust evaluation strategies for training programs, incorporating pre-and post-assessments, learner surveys, and performance data analysis
• Ensure data accuracy, consistency, and completeness through validation procedures and data cleaning techniques
• Transform raw data into usable formats for analysis, utilizing data analysis tools to develop dashboards, reports and visualizations that effectively communication training data insights
• Assist with updating and adding new CallTower Solutions Center articles that assist with all training functions
• Manage and assist with all customer training packages from start to finish
• Required hours are 7-4 EST to support US EST and EMEA customers

Skills

• Bachelor's degree
• 1 years' experience providing remote or in-person training
• Organized and detail-oriented
• Ability to communicate clearly verbally and in writing
• Strong presentation skills
• Ability to work independently and as a member of a team
• Highly motivated, flexible, adaptable nature
• Able to deal with different personality styles and learning styles
• A positive mindset, fast learner, a highly collaborative employee with a growth mindset
• A passion for learning and development, organizational development, and continuous improvement
• Success in building credible relationships with other departments
• Proven track record of successfully working cross-functionally and/or cross-geographically
• Some experience working with a learning management system (Paylocity), PowerPoint and Salesforce

Benefits

• Annual Market comp evaluation
• 85% employer paid Medical plans (HDHP and PPO options)
• Dental/Vision
• PTO accrual starts day one
• 100% 401k match on first 4%
• Paid Parental Leave
• 100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass

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