Training Specialist
ABOUT YOU
We are seeking a highly motivated and customer-focused professional with proven experience in Training, Enablement, Customer Success, or a similar client-facing role. You will have a strong background in delivering engaging virtual and in-person training sessions, workshops, and webinars, with the ability to confidently support customers throughout their learning journey.
The role requires someone who can work collaboratively across departments, particularly with Product, Marketing, and Client Success teams, to ensure training content remains accurate, relevant, and aligned with customer needs. Strong organisational skills are important, as you will be managing multiple projects and workstreams simultaneously in a fast-paced environment.
Required skills and experience:
Proven experience in Training, Enablement, Customer Success, or similar customer-facing role
Experience delivering virtual and/or in-person training sessions and webinars
Ability to translate complex product features into clear, user-friendly training materials
Excellent communication and presentation skills
Experience working cross-functionally with Product, Marketing and Client Success teams
Highly organised with the ability to manage multiple workstreams simultaneously
Proficiency in Microsoft Office and training/webinar tools
Experience with SaaS or subscription-based products (preferred)
ABOUT THE OPPORTUNITY
We are seeking a proactive and customer-focused Training Specialist to design and deliver high-quality, scalable training programs that enable customers to confidently use our software. This role is critical in driving product adoption, reducing support demand and enhancing overall customer experience through structured onboarding, ongoing education, and continuous improvement initiatives. The Training Specialist will work cross-functionally with Product, Client Success and Marketing teams to ensure training content is relevant, impactful and aligned with customer needs and product evolution.
Key activities:
Reactive Support Training – Drop-in Sessions:
Deliver regular open “drop-in” training sessions for end users
Facilitate ad hoc, customer-specific sessions where required
Capture recurring questions and pain points to inform training content improvements
Proactive Product Education – Webinars:
Partner with Product teams to stay aligned on upcoming releases
Design and deliver feature-focused webinars
Drive engagement and adoption of new features post-release
Customer Onboarding Training – i2i Onboarding:
Schedule and deliver structured onboarding programs for new clients
Tailor onboarding content to customer-specific use cases
Training Content Ownership – i2i Tutorials:
Regularly review and update materials in line with product changes and user feedback
Align content with real customer pain points and common use cases
Collaborate with Product and Marketing to ensure consistency and accuracy
Premium Customer Training – Diamond/Gold Programs:
Design and deliver structured annual training plans for premium customers
Provide tailored sessions including advanced feature training, refreshers and deep dives
Support customer retention, renewals, and upsell opportunities through targeted enablement
Feedback & Advocacy Loop:
Gather and analyse customer feedback following training sessions
Encourage and capture testimonials, quotes, and success stories
Collaborate with Marketing to support case studies and campaigns
Customer Health & Insight Program:
Support the design and execution of customer health surveys for key accounts
Analyse results to identify risks, training needs and growth opportunities
Share insights across Product, Marketing, and Customer Success teams
WHAT WE OFFER
Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion.
We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world.
Competitive salary/benefits
Development and career opportunities around the Globe
Working in a highly motivated team and dynamic working environment
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
We are committed to fair and equitable pay and are proud to be a Real Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilities or special needs.
Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.