Travel Client Experience Specialist

About This Opportunity

We're currently growing our remote travel support team and are looking for organized, customer-focused individuals to join us as Travel Client Experience Specialists. In this role, you'll assist travelers throughout the planning process by helping coordinate reservations, organizing trip details, and providing responsive support to help create a positive and stress-free experience.

This position is ideal for individuals who enjoy communication, problem-solving, and managing details in a virtual work environment. No prior experience in the travel industry is required training, onboarding, and continued support are provided.

Key Responsibilities

Assist clients with vacation planning based on travel interests, schedules, and budgets

Coordinate travel arrangements including accommodations, transportation, cruises, excursions, and activities

Review and compare travel options using approved booking systems and supplier platforms

Provide updates regarding reservations, itinerary progress, and upcoming travel details

Respond to client questions through email, phone, and online communication channels

Support itinerary changes, special requests, and follow-up coordination as needed

Maintain organized records and accurate client documentation within internal systems

Participate in remote training sessions, onboarding programs, and team development activities

What We Provide

100% remote work environment

Flexible scheduling options

Guided onboarding and structured training resources

Ongoing mentorship and professional development opportunities

Access to travel planning tools and supplier partnerships

Eligibility for travel-related incentives, discounts, and recognition programs

Growth opportunities within a collaborative remote team

Preferred Qualifications

Strong communication and interpersonal abilities

Excellent organizational skills and attention to detail

Ability to work independently while managing multiple responsibilities

Comfortable using email, online systems, and basic computer applications

Reliable internet connection and professional communication habits

Positive attitude with a willingness to learn and adapt

Experience in customer service, hospitality, retail, scheduling, administration, or support-related roles is beneficial but not required.

Requirements

Must be at least 18 years old

Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions