Travel Consultant - Travel & Concierge Experiences - Phoenix, AZ
American Express is a company with a long history of innovation and commitment to customer service. They are seeking a Travel Consultant to deliver exceptional customer service in a high-volume travel call environment, creating and servicing travel arrangements for premium card members.
Responsibilities
- Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
- Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
- Understand our customer needs through consultation to deliver innovative and extraordinary interactions
- Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements
- Communicate new and existing product offerings and value propositions relevant to the Card Member
- Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand
Skills
- 1 year experience in tourism, travel, or cruise and tours
- High-end customer service or sales roles experience
- Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment
- Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide
- Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism
- Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member's communication style
- Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices
- Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals
- You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week
- This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week
- At home - a secure home office, located at your confirmed address of residence, free from background noise or other distractions
- Current minimum speed requirements are 25 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services (WiFi, Satellite, or DSL is not permitted)
- Flexibility to work anytime between 5:00am-2:00am including weekends
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Company Overview