Travel & Lifestyle Member Advisor

Travel & Lifestyle Member Advisor

Company: Atlas
Location: Remote/Hybrid in NYC/SF

Job Purpose & Summary

Atlas is a fast-growing fintech company redefining luxury lifestyle access for our members. We’re seeking an experienced, service-driven professional to join our Travel & Lifestyle Member Services team. This role centers on delivering premium, concierge-style support for complex and high-value travel and lifestyle requests — including flights, hotels, villas, private charters, sporting events, concerts, and more.

This is an ideal opportunity for a former luxury travel advisor, concierge agent, or lifestyle manager who thrives in fast-paced environments and is passionate about curating unforgettable experiences for discerning clientele. You’ll serve as a trusted point of contact, ensuring members receive white-glove support and seamless execution across every interaction.

Key Responsibilities

• Manage end-to-end travel and lifestyle requests, including researching, booking, and coordinating:

  Commercial and private flights

  Luxury hotels, resorts, and villas

  Event access, and entertainment

  Ground transportation

  Provide timely, high-touch support to members via chat delivering thoughtful and personalized service

  Maintain deep familiarity with internal platforms and third-party tools to ensure efficient and accurate booking execution

  Act as a brand ambassador, reinforcing Atlas’s premium positioning through every interaction

  Identify trends and escalate member feedback to improve service offerings and internal processes

  Collaborate closely with our concierge partners, vendor networks, and internal teams to ensure smooth coordination and handoffs

  Contribute to the development of SOPs, macros, and knowledge base articles for travel & lifestyle workflows

  Required Qualifications & Skills

  • 1-5 years of experience in luxury travel planning, concierge services, or lifestyle management

    Proven expertise in managing complex travel itineraries and high-end client preferences

    Deep knowledge of global destinations, luxury hospitality, aviation, and event access

    Strong communication and relationship-building skills, with a customer-first mindset

    High level of discretion, professionalism, and reliability

    Operationally sharp — able to work across tools, troubleshoot logistics, and manage multiple priorities at once

    Nice to haves:

    Experience with GDS platforms like Sabre, Amadeus, or Apollo

    Experience using Zendesk, CRM tools, or internal ticketing systems

    Personal or professional familiarity with boutique and luxury hotel brands (Aman, Six Senses, Belmond, etc.)

    Benefits & Perks

    • Competitive salary and equity package

      Comprehensive health insurance

      401(k) plan

      Unlimited PTO