Triage & Care Coordination Specialist

Triage & Care Coordination Specialist

Overview

We are seeking a compassionate and detail-oriented Triage & Care Coordination Specialist to support patients across Skilled Nursing Facility (SNF) and triage service lines. This role serves as a central communication hub between patients, providers, facilities, and interdisciplinary teams to ensure timely care coordination, improved patient outcomes, and seamless transitions of care.

This is an excellent opportunity for someone who enjoys patient advocacy, problem solving, and working within value-based care environments while contributing to quality improvement initiatives.

Key Responsibilities

Patient Triage & Communication

Manage incoming patient and facility calls in a timely and professional manner

Document interactions accurately within the electronic health record (EHR)

Respond to voicemail, electronic, and fax communications within program turnaround standards

Escalate urgent clinical concerns to providers according to established protocols

Care Coordination & Patient Advocacy

Serve as liaison between patients, providers, SNFs, hospitals, and community partners

Assist patients with navigating healthcare services and accessing resources

Support follow-up on orders, care plans, and provider recommendations

Identify barriers to care and promote patient self-management

Quality & Operational Support

Track quality and program metrics using internal tools and dashboards

Help refine workflows to improve care transitions and reduce gaps in care

Participate in quality improvement and patient satisfaction initiatives

Collaboration & Compliance

Participate in interdisciplinary meetings and case discussions

Maintain HIPAA compliance and regulatory documentation standards

Build professional relationships with internal teams and external partners

Qualifications

2+ years of healthcare, care coordination, or patient support experience

SNF, post-acute, managed care, or value-based care experience preferred

Strong communication and documentation skills

Ability to manage multiple priorities in a fast-paced environment

Bachelor’s degree preferred

Bilingual Spanish preferred

Compensation & Benefits

Compensation: $16.90 to $23 per hour

Benefits: Medical, dental, vision, retirement, paid time off

Work Setting: Remote

#MASC104