Trust & Safety Manager

About us

At Pareto.AI, we’re on a mission to enable top talent around the world to participate in the development of cutting-edge AI models.

In coming years, AI models will transform how we work and create thousands of new AI training jobs for skilled talent around the world. We’ve joined forces with top AI and crowd researchers at Anthropic, Character.AI, Imbue, Stanford, and University of Pennsylvania to build a fair and ethical platform for AI developers to collaborate with domain experts to train bespoke AI models.

About This Role

The Trust & Safety Manager owns Pareto's expert integrity function end-to-end. You'll be responsible for defining the standards, building the systems, and leading the team that ensures our expert platform remains fair, safe, and trustworthy—for experts, for customers, and for Pareto.

This is not a reactive moderation role. You're building a proactive integrity engine: designing risk frameworks, embedding Trust & Safety into the expert lifecycle, and partnering with Product and AI to turn complex judgment into scalable systems. You'll operate as a cross-functional leader who sits at the intersection of policy, operations, and technology.

The best person in this role thinks rigorously about risk, designs processes with the precision of an engineer, and leads their team with the judgment and fairness of a good judge.

Qualifications Required

• 6+ years in Trust & Safety, integrity, risk, fraud, or investigations—ideally at a marketplace, platform, or data company

  Demonstrated experience owning or leading an integrity/T&S function, not just contributing to one

  Track record of designing structured, auditable enforcement systems: intake workflows, escalation logic, severity frameworks, sanctions ladders

  Strong SQL skills: able to independently query data, build dashboards, and investigate anomalies without waiting on a data team

  Strong analytical mindset: comfortable defining metrics, tracking case trends, and using data to improve policy and process

  Experience partnering with Product and Engineering to translate judgment-based work into scalable tooling or automation

  Ability to write clear, defensible decision rationale—and to coach others to do the same

  Calm, precise operator in high-stakes, ambiguous situations with competing pressures

  Demonstrated ability to lead small teams with high standards for quality and consistency

Nice to Have

• Experience at a two-sided marketplace or gig economy platform (Uber, Upwork, Fiverr, Scale AI, etc.)

  Exposure to Know Your Customer (KYC), identity verification, fraud tooling, or compliance frameworks

  Experience building AI-assisted moderation, risk scoring, or case triage workflows

  Background in audit, compliance, legal operations, or quality assurance

  Familiarity with distributed workforce or expert marketplace dynamics

  Comfortable using AI tools (e.g. Claude, Cursor, ChatGPT) to independently prototype dashboards, scripts, or workflow automations—without needing an engineer to do it for you

  Key Responsibilities

  1. Own the T&S Charter and Enforcement Framework

  • Define and maintain Pareto's expert Code of Conduct, T&S policies, risk severity tiers, sanctions ladder, and appeals process

    Ensure enforcement is consistent, auditable, and aligned with Pareto's expert lifecycle and quality bar

    Evolve the charter as Pareto's platform, customer commitments, and risk profile change

  2. Build and Run the Investigations Engine

  • Design and own structured workflows for risk screening (pre-activation) and post-activation investigations

    Set evidence standards, documentation requirements, SLAs, and escalation paths

    Maintain decision logs and precedent tracking to prevent inconsistent enforcement

    Review and approve high-severity or precedent-setting cases

  3. Lead and Develop the T&S Team

  • Manage a team of Risk Screening Specialists and Investigation Specialists

    Set clear performance expectations and coach on judgment, rigor, and fairness

    Build a team culture that balances firm enforcement with genuine due process

  4. Embed T&S into the Expert Lifecycle

  • Work with Expert Growth to define T&S gates at onboarding, activation, and the Golden Pool

    Partner with Data Delivery and Quality Ops to identify gaming, abuse, or performance anomalies that warrant T&S review

    Ensure T&S decisions cleanly update expert lifecycle states: active, suspended, reactivation-eligible, offboarded

    Collaborate with Community to turn recurring T&S issues into guidelines, training, and preventive education

  5. Lead T&S's Relationship with Product and Engineering

  • Act as the domain owner for all T&S-related product, ML, and engineering decisions

    Proactively identify workflows that are high-volume, repetitive, or judgment-heavy—and translate them into clear product or ML problem statements

    Define requirements, risk thresholds, guardrails, and escalation logic for automated tools

    Provide labeled examples, edge cases, and evaluation frameworks to support model development

    Pilot, validate, and monitor automations (risk scoring, document checks, anomaly detection, case triage)

    Ensure all T&S tooling supports human judgment, preserves due process, and minimizes expert harm

    Why This Role Matters

    Pareto's value to customers and experts depends on the integrity of our platform. Customers trust us to deliver work from vetted, high-quality experts. Experts trust us to treat them fairly. When either side of that trust breaks down, the business suffers.

    Trust & Safety is how we protect both. Done well, it's a competitive advantage: a platform experts want to stay on, and one customers trust to police itself. Done poorly, it creates inconsistency, expert resentment, and customer churn.

    As Head of Trust & Safety, you're building the integrity infrastructure that enables Pareto to scale without sacrificing fairness or quality. This requires someone who can design systems with precision, lead a team with high standards, and influence a broader organisation that needs T&S embedded into its daily operations—not bolted on after the fact.

    What We Value

    We hire people who take pride in their work, can take something and run with it end-to-end, ask good questions proactively, and have a good attitude. We're building a team of A-players, not protecting mediocre performers. We establish clear standards and hold everyone accountable to them.