TWS Lead

Top Skills Required

1.
Tivoli Work

Scheduler
• ITSM

Job Description/ Responsibilities

 Extensive knowledge of UNIX, Linux, Windows Environments and SQL queries

 Knowledge on scripting (Shell, Perl, etc.)

 Strong knowledge on ITIL process

 Ability to schedule and develop new jobs using TWS/IWA scheduler tool

 Automate and provide a permanent fix through scheduling to avoid any manual work around.

 Ability to understand the Client/Applications perspective as well as explain the developers view if any.

 Implement the requirements/changes raised by the application teams or the client in a productive manner.

 Expected to work along with various application Owners and their teams.

 Knowledge about FTP and SFTP

 Need to schedule the jobs in IWA development region and keep a track of its implementation till the production Go-Live.

 To be a part of any planned migration or maintenance activities if need arises.

 Co-ordinate with testing teams to debug the defects in Development instances.

 Expected to provide additional support to any new project activities included as a part of our road map in near future.

 Expected to work with IBM support people in case of any blockage or bug found in the latest IWA version.

 Co-ordinate with the client/application teams to complete all the project related activities to meet the deadline.

 Ability to handle the incidents raised regarding IWA and provide a resolution within the breach period.

 Assist Monitoring team with their queries and in certain complex situations.

 Be vigilant to respond to the mails and calls from the members of same or related projects.

 Interact with operations, functional, technical, and various technology teams on a regular basis

 Frequent tracking, review and reporting on ticket progress and adherence to CPIs and KPIs

 Work with various Technology teams to gather and review minor enhancement estimates

 Provide traceable milestones/ETAs to customers on tickets (build project plan when needed)

 Reduce or minimize backlog of tickets (incidents, requests, tasks etc)

 Review RCAs to ensure the outcome is meaningful, measurable, and trackable for customers

 Ensure RCA is completed on time and follow through on ETAs for implementation of action items to ensure permanent resolution is completed on time

 Monitor progress on tickets and responsible for on time delivery to customer

 Ensure security risks and SOX compliance adherence is maintained for applications in scope

 Handle migration project on TWS complete environment

 IWS Environment design on multi-workstation layout

 Responsibility to Patch the TWS servers as well as agents

 Experience in TWS event monitoring and workload automation

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