US Graduate Programme - Customer Success
Fospha is a high-growth, data-led business focused on building powerful measurement solutions for online retail. They are seeking a Customer Success Coordinator to provide exceptional customer experience, manage onboarding, and support clients in maximizing their marketing performance.
Responsibilities
- Support and learn from Customer Success team on matters specific to Fospha customers
- Own and project manage customer onboarding, ensuring quality for our customers
- Become a go-to expert in Marketing and Fospha products and provide training sessions to customers and on-going support
- Forecast and track key account metrics, identify and help realise upsell opportunities: grow opportunities within customer base and collaborate with our sales team to ensure growth attainment, and realise upsell opportunities
- Track customer health scores, creating mitigation plans for at risk customers to ensure renewal
- Independently prepare and deliver insight meetings to customers, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals
- Build and manage key customer stakeholder relationships
- Continually strive to provide the best customer service possible and exceed expectations
- In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub!
Skills
- Curious, proactive individuals who are keen to learn and grow
- Excellent verbal and written communication skills
- Strong relationship-building ability, both internally and externally
- Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel!
- Organised and able to manage multiple priorities simultaneously
- Passionate about customer success and solving problems for customers
- Interest in emerging technologies and excited by the potential and opportunity AI brings
Benefits
- 25 days PTO including 11 federal public holidays
- Your birthday off!
- Daily office snacks and treats!
- 401k
Company Overview