Veteran Advocate Specialist

• Overview

You’ll be the lifeline for our clients, the steady hand guiding them through storms of frustration and into sunny harbors of satisfaction.
• Description

Job Title: Veteran Advocate Specialist

Location: Remote

Type: Full-Time

At VetClaims.AI, Veteran Advocates serve as trusted guides for veterans navigating the VA claims process. This role is centered on education, support, and advocacy — ensuring veterans understand their benefits, feel heard, and remain supported throughout their journey.

This is a high call volume, veteran-facing role requiring empathy, organization, and the ability to communicate complex information clearly. Veteran Advocates work closely with internal teams to ensure every veteran receives accurate guidance and consistent follow-through.

Who You Are
• Veteran or deeply connected to the veteran community
• Comfortable in a high-volume call environment
• Empathetic, patient, and veteran-first in every interaction
• Clear communicator who can explain complex systems simply
• Organized, reliable, and detail-oriented
• Operates with integrity and accountability

Required Qualifications
• Experience in customer support, advocacy, case management, or call center roles
• Ability to manage high volumes of inbound and outbound calls
• Proficiency using CRM systems to document interactions accurately and in real time
• Strong written and verbal communication skills
• Ability to work independently in a remote setting

Preferred Qualifications
• Knowledge of VA claims or VA benefits processes
• Experience working with veterans, military families, or government systems
• Comfort using AI-powered tools or workflow platforms

The Role

This position is not sales-focused. Success is measured by clarity, trust, and veteran outcomes — not quotas or commissions.

Day-to-Day Responsibilities
• Handle a high volume of calls with professionalism, empathy, and efficiency
• Educate veterans on the VA claims process, timelines, and next steps
• Accurately document all interactions in the CRM system
• Coordinate with Intake, Operations, and Advocacy teams
• Identify veteran needs and escalate issues when appropriate
• Work daytime shifts based on geographic location

Why Join VetClaims.AI?
• Mission-driven work supporting veterans nationwide
• Fully remote role with structured daytime hours
• Technology that reduces administrative burden
• Collaborative, values-based team culture
• Career growth without sales pressure

Compensation
• $40,000-$45,000 base salary (inflation adjusted annually)
• Performance-based growth opportunities
• No sales quotas or commission requirements

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