Vice President, Commercial Operations

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

The Vice President of Commercial Operations will lead R1’s Commercial Systems, Enablement, and RFP functions, operating as a shared service across all Commercial and client‑facing teams. Reporting directly to the Chief Commercial Officer, this role serves as a strategic connector across Sales, Marketing, Client Experience, Product, Finance, and executive leadership. 

This leader will own the strategy, execution, and optimization of Commercial enablement infrastructure—including Salesforce (CRM), Conga (contract and legal workflows), and Definitive Healthcare (account intelligence)—to drive sales productivity, operational efficiency, and scalable growth. 

The VP will inherit an established operations organization and will be responsible for strengthening integration with adjacent teams, streamlining processes, and elevating Commercial execution. In addition, this role will support senior leadership initiatives including product integration, competitive and market analysis, M&A diligence and integration, and executive‑level reporting. 

The ideal candidate brings experience leading sales and/or operations teams in client‑facing environments and has operated within growth‑oriented organizations where execution, prioritization, and adaptability are critical. This leader is highly organized, detail‑oriented, and comfortable managing multiple initiatives simultaneously while supporting a high‑performing Commercial organization. They are a collaborative team player who is willing to take ownership, proactively initiate high‑visibility strategic priorities, and drive outcomes across cross‑functional partners. 

Key Responsibilities 

Commercial Enablement & Operations 

Own the strategy, planning, execution, and ongoing optimization of Commercial Operations and enablement functions 

Drive adoption, effectiveness, and integration of Commercial systems and tools (Salesforce, Conga, Definitive Healthcare) 

Identify process improvement opportunities that increase efficiency, clarity, and sales productivity across Commercial teams 

Maintain clear, consistent process documentation to support scale and repeatability 

Leadership & Team Development 

Lead, develop, and scale a high‑performing Commercial Operations organization 

Recruit, hire, coach, and promote talent while fostering a supportive, results‑oriented culture 

Provide clear direction, prioritization, and accountability across multiple direct reports 

Strategic Partnership & Cross‑Functional Collaboration 

Serve as a trusted strategic partner to the Chief Commercial Officer and senior leadership team 

Collaborate closely with Sales, Marketing, Client Experience, Product, Finance, and Commercial Ops partners 

Support executive initiatives including product development and integration, competitive intelligence, M&A diligence and post‑merger integration 

Governance, Reporting & Vendor Management 

Manage third‑party vendor relationships, budgets, and contracts 

Develop executive‑level reporting, dashboards, and presentations that support decision‑making 

Balance day‑to‑day operational execution with long‑term strategic initiatives 

Required Qualifications 

Bachelor’s degree in Business, Marketing, or a related field 

10+ years of experience across Commercial, Sales, Marketing, Operations, or Account Management functions 

Demonstrated experience leading and developing teams in a collaborative, high‑performance environment 

Hands‑on experience with CRM platforms (Salesforce strongly preferred) 

Strong technical proficiency, including Excel and PowerPoint 

Proven ability to manage competing priorities while driving long‑term initiatives 

Excellent written, verbal, organizational, analytical, and problem‑solving skills 

Preferred Qualifications 

Advanced degree or relevant certifications in business, leadership, or industry 

Experience operating within a growth‑oriented or sales‑driven organization 

Background in Commercial enablement, revenue operations, or shared‑services models 

For this US-based position, the base pay range is $202,914.50 - $264,085.82 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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